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Blog & News

Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

Vocalcom is named in the Gartner 2020 Magic Quadrant for Contact Center as a Service (CCaaS)

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Article Customer Service

14 Apr 2020

Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

Article Customer Service

09 Apr 2020

Leading Argentine Electrodomestic Retailer Frávega Migrates Contact Center Agents to Remote Model with No Service Disruption and Full Compliance of Strict Data Security Policies

Article Customer Service

06 Apr 2020

PMCTreize Generali sets up remote working model in 48h for its contact center agents thanks to the flexibility of Vocalcom Cloud solutions

Article Customer Service

25 Mar 2020

Comdata Spain Transitions 600 Agents to a Remote Model in Under 2 Weeks Using Vocalcom Solutions

Article Customer Service

23 Mar 2020

Experta Seguros Migrates All Contact Center Agents to Remote Model in 2 Days With Vocalcom Solutions

News

19 Mar 2020

Set up your Vocalcom Contact Center agents to work remotely from home

News

16 Mar 2020

COVID-19 Status

News

19 Sep 2019

Vocalcom and Salesforce: The Dynamic Duo Powering Great Customer Experiences

Article Customer Experience

10 Sep 2019

5 Ways to Build a Stellar Digital Reputation

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