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Blog & News

Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.

Vocalcom is named in the Gartner 2020 Magic Quadrant for Contact Center as a Service (CCaaS)

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Article Customer Service

16 Jul 2020

Simplify optimizes the patient journey for scheduling medical appointments thanks to Vocalcom cloud contact center solutions

Article Chatbot & Artificial Intelligence

02 Jul 2020

The New Super-Agent

Article Omnichannel

29 Jun 2020

The Omni-Channel Imperative

Article Chatbot & Artificial Intelligence

24 Jun 2020

How AI will change the face of customer experience

Article Remote working

22 Jun 2020

The Work-from-Home Revolution & the Engagement Challenge

Article Cloud

18 Jun 2020

Cloud, the ‘New Normal’ for business continuity and performance

White Paper

[White Paper] Contact centers : Creating the customer experience of tomorrow

Article Customer Service

16 Jun 2020

« The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia

Article Customer Service

14 May 2020

Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution

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