Blog | Vocalcom

Resolver scheme

Router Condition: is_page_template()

Controller: /Controllers/TemplatesController.php

Method: blogAction()

View: views/templates/blog.twig

Request resolved at functions.php which launches the AppKernel.
AppKernel registers all Managers and the App\Managers\RoutingManager.
The Router resolve the template condition is_page_template().
The Router retrieves the routing configuration in the template declaration file templates/blog.php
The Router calls TemplatesController() blogAction() which renders the template views/templates/blog.twig

TemplatesController

Controller

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Render

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Datas

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          0 => WP_Post {#2594
            +ID: 5138
            +post_author: "1"
            +post_date: "2020-03-19 15:15:00"
            +post_date_gmt: "2020-03-19 14:15:00"
            +post_content: "<p><h2><strong>Vocalcom helps you enable your agents working from home</strong></h2>With the recent coronavirus outbreak, many companies are choosing to have their employees work remotely to limit the spread of disease and keep them safe.For most companies, this is a completely unique situation. In this context, we want to remind our customers that Vocalcom Contact Center Solutions can be operated remotely and that Vocalcom will provide its finest collaboration and support to face these new challenges – by either adapting or reinforcing your contact center activities.The main objective is to facilitate the implementation of remote working for your agents without impacting the way your contact center operates. Alternatively, Vocalcom can expand your contact center capabilities to face increased demands so that you can provide business continuity while preserving employee health.Therefore, we want to make sure you’re informed about your Vocalcom Contact Center Solution’s capabilities that are fully enabled for remote working.<h2><strong>Benefits of Vocalcom Contact Center solutions:</strong></h2><ul> \t<li>A feature-rich solution for complete customer engagement</li> \t<li>A modern and full web user experience</li> \t<li>A solution which supports home/remote agents working from any location</li> \t<li>Full supervision and reporting capabilities to monitor remote agent’s activity</li> \t<li>A true cloud architecture that provides continuous improvements</li> \t<li>A minimum configuration required from the customer</li> \t<li>No additional cloud license required for remote usage</li></ul><h2><strong>How to set up your Vocalcom Contact Center agents to work remotely:</strong></h2><u>Vocalcom On-premise customers: you can either choose to:</u><ul> \t<li>Publish your Vocalcom Contact Center “site” on the web to allow your agents to connect to Vocalcom Contact Center solution using a VPN of your choice</li></ul><ul> \t<li>Or, join our <strong>Interim License Program,</strong> that will allow you to get additional users onto our cloud environment to support activity growth or remote working during this specific period only.</li></ul><u>Vocalcom Cloud customers</u>Leverage the full flexibility of our Cloud Center solutions and access our <strong>Interim License program </strong>to request that some additional users be added to your contract for this specific period only.For more information, please contact you Vocalcom representative<h2><strong>Standard requirements needed for remote users</strong></h2><u>For cloud &amp; premises-based Vocalcom Contact Centers, users need to:</u><ul> \t<li>have an internet access/connectivity with enough bandwidth to ensure voice quality,</li> \t<li>have a personal computer with a web browser (IE11, Chrome, Firefox, ..),</li> \t<li>have a compatible voice endpoint (Softphone / mobile / landline)</li></ul><u>For premises-based Vocalcom Contact Centers (in addition to the above), you need to:</u><ul> \t<li>Provide VPN access to remote users (so they can work as they do in the office)</li> \t<li>Publish Vocalcom Contact Center “site” on the web</li></ul><h2><strong>Remote work solutions enable access to full Vocalcom solution capabilities</strong></h2><h3><u>Agents:</u></h3><strong> </strong>In this manner, every agent can access his workspace, register his log times, and receive all customer interactions from their Vocalcom Contact Solution interface with the identification and history of the contact as well as the call scripts defined. Everything that is available onsite will be accessible remotely.<h3><u>Supervisors:</u></h3>Supervisors can continue with their normal activities and pilot their teams from the call center location or from home. Vocalcom solutions provide the same benefits as those enjoyed in normal use—such as campaign status notifications and remote agent coaching—with the same management and control level over all agents regardless of their location.<h3><u>Quality monitoring:</u></h3>All quality surveys and recordings can be accessed remotely to monitor and analyze the agents’ activity and performance.<h3><u>Reporting:</u></h3>All reporting can be accessed through the Vocalcom Contact center application so that managers can continue to analyze each campaign performance and monitor the performance of the contact center.</p>"
            +post_title: "Set up your Vocalcom Contact Center agents to work remotely from home"
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          1 => WP_Post {#2595
            +ID: 5135
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            +post_date: "2020-03-16 09:22:00"
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            +post_content: """
              <p>At Vocalcom our top priority is to provide continuity of operations for our customers while ensuring the safety of our employees at all times</p>\r\n
              <h2><strong>Business continuity plan</strong></h2>\r\n
              <p>Vocalcom, as global provider of mission-critical solutions, has established policies and procedures in place to deal with this type of situation. Each Vocalcom operation centre around the world has its own Business Continuity Plan that will :</p>\r\n
              <p>- Guarantee continuous availability of our technology</p>\r\n
              <p>- Continue to provide 24x7 support</p>\r\n
              <p>- Deliver resilient platforms</p>\r\n
              <h2><strong>Free </strong><strong>Interim Licence </strong><strong>P</strong><strong>rograms</strong></h2>\r\n
              <p>Keeping your employees working is key for us whether home or office based. Therefore we are introducing a Free Interim Licence Program to help our customers manage unexpected situations – allowing for employees to essentially work from anywhere.</p>\r\n
              <p>These offers are available to all customers worldwide, who wish to extend or facilitate employee work from different locations.</p>\r\n
              <p><a href="https://www.vocalcom.com/742"><u>More information on our Free Interim Licence program<em>.</em></u></a></p>\r\n
              <p><a href="https://www.vocalcom.com/50">Learn more about how to enable your agents to work from home.</a></p>\r\n
              <h2><strong>Vocalcom’s approach</strong></h2>\r\n
              <p>Vocalcom, as a company, is also making corporate decisions in order to safeguard our employees – these include:</p>\r\n
              <p>- Restriction of employee travel unless absolutely essential for business needs and offering opportunity for work from home wherever possible</p>\r\n
              <p>- Provide clear guidance to employees in regards to standard health requirements relating to COVID-19</p>\r\n
              <p>- Encourage provision of support or training remotely rather than on-siteHealth information can be found on <a href="https://www.vocalcom.com/743">https://www.who.int/emergencies/diseases/novel-coronavirus-2019</a> or on the different local health organization</p>
              """
            +post_title: "COVID-19 Status"
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          2 => WP_Post {#2596
            +ID: 5132
            +post_author: "1"
            +post_date: "2019-09-19 15:13:00"
            +post_date_gmt: "2019-09-19 13:13:00"
            +post_content: "<p>In our modern world, customers are inundated on numerous digital channels with promises of great products at competitive prices. But how often are they guaranteed a great experience?The 2019 Digital Trends Report conducted by Adobe and eConsultancy found that B2B companies consider customer experience the most exciting opportunity for 2020. RightNow Technologies further adds that 86% of customers are willing to pay more for a better experience. And when it comes to driving the best results for customer service, Salesforce demonstrates continuous growth and success—ranking #1 for CRM applications based on the IDC 2018 Revenue Market Share Worldwide and possessing more than three times the market share of any other competitor.With Vocalcom Salesforce Edition, your company can offer the seamless experiences that your customers are looking for from within the Salesforce console. Our powerful solution enables the integration of all your digital channels within Salesforce to provide numerous benefits, including:<h3><strong>Quick and easy access to customer data.</strong></h3>From a single screen, agents are able to access all customer history and data through automatic screen pop-ups. Incoming calls are intelligently routed based on Salesforce data, while click-to-dial outbound calling allows agents to connect with customers quickly. Agents are able to add notes, update an order status, and perform other tasks seamlessly while speaking to customers.<h3><strong>Customizable to meet your needs.</strong></h3>The solution may be adapted to your company’s specific needs. It offers the same deployment flexibility as standalone Vocalcom and Salesforce products, enabling agents to work from any place they choose. Our solution is perfectly adapted to the Salesforce product and its features.<h3><strong>Revolutionizes the customer experience without ever leaving Salesforce.</strong></h3>As a native solution built into Salesforce, you never have to deal with another app. We work hand in hand with Salesforce to deliver the best product for your customer service. As Vocalcom Salesforce Edition is the only product to work in the Salesforce data model, our solution offers a faster time to market, no additional agent training necessary beyond Salesforce competency, and maximized investment for your company in Salesforce.<h3><strong>Timesaving benefits for both agents and customers.</strong></h3>By accessing customer data through a centralized database, agents save time and are able to resolve cases more quickly. They no longer have to search for information or ask customers to repeat information, as all data is captured in real-time and accessible to all agents who view the customer’s profile. Agents are more efficient and able to assist more customers.<h3><strong>Excellent communication in the contact center.</strong></h3>Our solution allows agents to better communicate across teams and departments. Real-time updates and a 360-degree view of a customer’s history enable agents to handle ongoing cases effortlessly. Agents may obtain order information, share notes, and communicate with other departments during a customer interaction without missing a beat.<h3><strong>Improved customer feedback management.</strong></h3>Our solution allows you to record and analyze customer feedback that is less structured than formal surveys. Such data is vital to understanding how you may improve your service and enables your customer service team to make changes as necessary.<h3><strong>Improved understanding of the customer journey—in any field.</strong></h3>With Vocalcom Salesforce Edition, great customer service becomes a reality for companies across various industries. Our solution provides a global view of the customer experience to help you understand how you can continuously improve your service and win customer loyalty in your field. Our clients hail from sectors as varied as the finance industry (Australian Credit and Finance) to tire manufacturing (Nokian Tyres) to food retail (Ahold Delhaize), to name just a few.<h3><strong>Vastly improved KPIs.</strong></h3>Greater contact center efficiency means improved KPIs. With Vocalcom Salesforce Edition, average handling time is reduced, as data is much easier to access and skills-based routing connects customers with the most appropriate agents. Similarly, agents are empowered to handle customer situations more comprehensively, enabling greater first contact resolution rates.Building strong relationships with your customers leads to winning their loyalty. Vocalcom Salesforce Edition provides your company with an essential tool for giving your customers the rich, savvy digital experiences that make them love your brand. Learn more about <a href="https://www.vocalcom.com/732">delivering the very best customer experiences using Vocalcom Salesforce Edition</a>.</p>"
            +post_title: "Vocalcom and Salesforce: The Dynamic Duo Powering Great Customer Experiences"
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            +post_author: "1"
            +post_date: "2019-09-10 06:00:00"
            +post_date_gmt: "2019-09-10 04:00:00"
            +post_content: "<p>When customers look up your company online, what is their first impression? Do they see a friendly, approachable brand? Can they find clear information? The way you present your brand online determines how loyal your customers will be. To earn their loyalty, you must first establish trust. Here are five ways to build a stellar digital reputation that will win over customers, old and new.<h2><strong>Provide clear and consistent information.</strong></h2>Customers should be able to recognize your brand no matter what channel or device they are on. To start, be sure to use brand logos and colors that are easy to identify. Next, any information you publish should be consistent. For example, make sure prices match on all channels, promotional events are advertised everywhere, shipping and return policies are clear, and spelling and grammar are correct. Agents should also be trained to relay the same information so that customers are never misled.<h3><strong>Use the right language.</strong></h3>Language can mean two different things in a brand context. On one hand, it’s essential to speak like your target audience and keep a consistent brand tone. For example, a retail clothing company that sells primarily to millennials might have a casual style, whereas a phone company might sound more formal. The other definition of language here is literally speaking what your customers speak. As much as possible, offer your website and social media channels in multiple languages that match your customer base.<h3><strong>Respond quickly.</strong></h3>No customer likes to see unanswered service questions online. Neglecting to respond to customers—especially when they are upset—is lazy and sure to turn them off. Your agents should be ready to engage with customers and especially prepared to handle any negative comments. Be sure to monitor your website and social media channels’ questions, comments, and product reviews.<h3><strong>Update essential information.</strong></h3>Customers need to know that you are keeping up with them. In our digital world, outdated information simply tells them to look elsewhere for their needs. For example, your company should keep information current by clearly indicating sales event dates, service hours, accepted payment methods, and product availability. Updating your list of frequently asked questions also ensures that customers are getting help with current needs.<h3><strong>Offer content that your customers like.</strong></h3>To really be in tune with your customers, create brand content that appeals to them. For example, a retail brand might share a behind-the-scenes look at a fashion show, whereas a snack food manufacturer might show a video of a popular product being made. And don’t forget to use photos and videos as tutorials—customers appreciate learning how to use products through fun and innovative content.Your digital reputation can make or break customer loyalty. To win your customers’ trust and appeal to their tastes, take every measure to ensure that you are giving them a great experience every time they engage with you online. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>Many brands these days implement an omnichannel approach, but not all possess a clear strategy. To perfect your customer experiences, it’s necessary to determine in advance how channels should be used, who will manage them, and how they can be tested for efficiency. Here are five essential steps toward optimizing your omnichannel strategy.<h2><strong>Define a purpose for every channel.</strong></h2>Do many customers call you for service? Are customers receptive to marketing information on your social channels? Knowing the answers to such questions can help you decide how channels should be used. For example, large call volumes might mean that it’s necessary to implement customer service on faster, more cost-effective channels such as live chat, Facebook, or Twitter. And if customers are most eagerly responding to brand content on social channels, more time should be invested here rather than SMS or email, for example.<h3><strong>Let customers know how to contact you.</strong></h3>If you have amazing service on multiple channels, let your customers know. Keep your channel information updated at all times so that people know how and when to reach you when they search for you online. For example, your website should prominently feature all your channels of service and mention support hours when applicable.<h3><strong>Make your channels work together.</strong></h3>It’s only an omnichannel experience when customers are able to navigate seamlessly. Consider what happens when a customer needs to switch from one channel to another. Will the same agent handle the case? Will the customer have to repeat information? Design an effortless experience that allows the customer to make the switch without losing time. <a href="https://www.vocalcom.com/732">A CRM solution</a> is ideal for keeping customer information centralized and enabling agents to make updates in real-time.<h3><strong>Train agents to master their communication skills.</strong></h3>Every channel has its own unique characteristics, so agents must be prepared to master them. For example, live chat and social media will require excellent written communication, whereas the voice channel necessitates an ability to bond with customers using a friendly, approachable tone. Train agents to work well on every channel, and also enable them—whenever possible—to spend more time on the channels that best match their personalities.<h3><strong>Analyze each channel’s performance.</strong></h3>To understand if your omnichannel strategy is working, analyze your data. How quickly are cases resolved on each channel? Are customers satisfied after each interaction? In addition to studying your key performance indicators, look closely at your call and written transcripts to determine which keywords reappear. These terms will reveal frequent customer sentiments and enable you to improve your service based on what customers need.The CMO Club points out that 55% of companies have no multichannel strategy in place. Yet, SDL states that 90% of customers expect consistent interactions across all channels. By optimizing your strategy, you will stay ahead of the game and give your customers the service they want. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +ID: 5123
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            +post_date: "2019-08-27 06:00:00"
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            +post_content: "<p>Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. After all, understanding your customers’ habits is key to knowing how to satisfy them. But just where should your company look for this information? And how precisely should you use it? Here are five essential big data sources to look at—and how you can use them to create exceptional customer experiences.<h2><strong>Speech and text analytics.</strong></h2>Do you understand what motivates your customers to purchase? Speech and text analytics can reveal tremendous insights into your customers’ feelings and interests to help you improve your customer experiences. For example, these analytical tools may be used to reveal keywords exchanged during service interactions, ranging from terms reflecting customer emotions to specific product names. By identifying recurring words, your company can better understand how your customers feel about your brand as well as the products they are most interested in purchasing.<h3><strong>Web analytics.</strong></h3>Customers’ behavior patterns are another key source of big data that your company must consider. Web analytics can be used to understand customer behavior on numerous channels. For one, your brand may analyze browsing patterns on your website to learn more about frequently visited pages, popular products, and cart abandonment rates. Geolocation data may be analyzed to determine how frequently customers have visited a retail location after researching a product on a smartphone, for example. Predictive analytics may also determine future behavior—for example, whether a customer’s previous brand interactions are likely to lead to loyalty or churn. When considered as a whole, web analytics can help your company make crucial marketing and customer service decisions.<h3><strong>Contact center metrics.</strong></h3>Key performance indicators (KPIs) reveal the efficiency of your contact center practices. Important metrics include call abandonment rates, average handling time, first contact resolution, customer satisfaction scores, net promoter scores, and average hold time—to name a few. Your brand should mine this data to determine if agents are well prepared for every service interaction and if your technology—both inside and outside the contact center—is truly serving your customers’ needs.<h3><strong>Social media comments.</strong></h3>Nowadays, a vast number of customers interact with brands on social channels. Many request service, and others like to share their brand experiences—both good and bad—with companies and other customers. Social listening tools are therefore essential for capturing every comment made about your company. You can assess how customers feel about your brand and take immediate steps to rectify any problems.<h3><strong>Customer feedback.</strong></h3>Lastly, never forget the all-important customer survey. When you ask customers specific questions about their experiences, you will yield the kind of information that enables you to make precise improvements. Customers may also like to make suggestions, so be sure to allow free-response sections on your surveys. In addition, do not forget to analyze other forms of customer feedback—you may see comments on blogs or review websites, for example.Big data offers a wealth of information about your customers: their feelings, their motivations, their purchasing habits, and much more. By taking a close look at the information you have at hand, you can better understand your customers and create the exceptional experiences they are looking for. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_date: "2019-08-20 06:00:00"
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            +post_content: "<p>For immediate assistance, live chat remains a preferred customer channel. According to Customer Think, 92% of customers are satisfied using live chat as compared to other communication channels. From offering customers quick, convenient responses to enabling personalized communications, this channel should be a priority for every brand’s customer service. Here are six tips for providing your customers an excellent live chat experience.<h2><strong>Send prompt chat invitations.</strong></h2>Assist your customers proactively by sending live chat invitations when they are most needed. For example, you may send them once a customer has been browsing a certain page for more than ten seconds. Typically, it’s best to send these invitations as pop-ups on the right of the screen so that they do not interfere with the customer’s browsing. In addition, be sure to respond promptly to customers if they contact you first—never make them lose time!<h3><strong>Use a conversational tone.</strong></h3>Every chat interaction should be handled like a natural conversation. Agents may begin by introducing themselves and asking for the customer’s name (if unknown). Then, the customer should be invited to explain his situation. The key to mastering live chat lies in an agent’s ability to maintain a conversational flow. Make it a constructive dialogue that allows the customer to speak as well.<h3><strong>Write short paragraphs.</strong></h3>It’s best to keep paragraphs short so that customers do not feel overwhelmed. When explaining a solution, break it down into short steps. After each step, the agent should ask the customer if he needs clarification or possibly disagrees with the solution being proposed.<h3><strong>Let customers know when there is a pause.</strong></h3>There will be times when an agent needs to pause the conversation. Perhaps he will need to research more information or ask a colleague a question. When this happens, it’s critical to inform the customer. Like the voice channel, chat does not indicate if both speakers are actually present. The customer must be reassured that the chat window has not been closed and that the agent will return to the conversation.<h3><strong>Give customers a summary of the solution.</strong></h3>When a solution has been offered and the customer has accepted it, the agent should summarize the next steps. For example, he may quickly recap the procedure the company will follow and provide additional information such as a case number and phone number for further contact.<h3><strong>Use analytics to offer the best support.</strong></h3>Lastly, it’s important to know how live chat should be used to support your customers. For example, understanding which pages are in greatest demand can help your company implement chat more effectively. Use analytical tools to determine popular webpages and the times when customers are most likely to browse. This information may then be coordinated with agents’ availability—remember to only offer chat when agents are actually working. Skill-based routing may also be used to direct customers to the most appropriate agents, ensuring a perfect match.With its personalized and efficient nature, live chat is an enduring customer service channel that every brand should optimize for greater customer satisfaction. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
            +post_title: "6 Tips for an Excellent Live Chat Experience"
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          7 => WP_Post {#2602
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            +post_date: "2019-08-13 06:00:00"
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            +post_content: "<p>For any company that is seriously invested in long-term success, perfecting the customer experience should be a priority. Customers reward the brands that are devoted to them: According to ThinkJar, 55% are willing to pay more for a guaranteed good experience. And the statistics back up this assertion: Dimension Data cites that 84% of organizations working to improve customer service have an increase in revenue. To really make your customers the focal point of your brand, adopt these six habits right away.<h2><strong>Listen to your customers.</strong></h2>Whenever your customers have something to say, pay close attention. What they are saying about your brand—whether to others or to you directly—can help you offer the experiences they really want. Analyze your customer service interactions by looking at call and chat transcripts, social media exchanges, texts, and emails. Of course, be sure to ask for their feedback and read over their surveys regularly. When your company solves issues that they have brought to your attention, reach out to them so they know that their opinions have been heard.<h3><strong>Map out their journey.</strong></h3>Customer journey maps enable you to figure out any loopholes in your service and take steps to correct them proactively. These maps allow you to really view your brand from the customer’s perspective and build a strong omnichannel experience. For example, you might discover that the transition from one channel to another is less than seamless and that agents on those channels need to improve their communication.<h3><strong>Make self-service a part of the omnichannel experience.</strong></h3>Customers love to save time, and self-service offers an ideal solution. Empower them to help themselves with efficient IVR menus, artificial intelligence that assists with simple demands, comprehensive lists of frequently asked questions, and discussion forums that encourage customers to help one another.<h3><strong>Test your tools.</strong></h3>Technology may play a significant role in creating great customer experiences, but you should always test to see if it is actually helping your customers. IVR menus should be checked frequently to ensure that people are routed promptly to the correct agents. Chatbots should only be used for tasks that they are truly able to complete—anything too complicated can turn off your customers. Also consider using A/B testing for email templates and call scripts to determine which communication styles appeal to customers.<h3><strong>Personalize the experience.</strong></h3>Make each customer feel like every experience was created just for him. Such personalization starts with the simple gesture of addressing customers by name on all communications. As you get to know your customers’ interests, you can make product recommendations based on their browsing and purchase history. Technologies such as Vocalcom’s predictive behavioral routing—powered by artificial intelligence—ensures that customers are matched with agents who share a common communication style and personality while possessing the right skills for meeting that customer’s needs.<h3><strong>Educate and motivate your staff.</strong></h3>Your brand can only be customer-centric if your entire organization is on board. Give your employees the knowledge and motivation they need to make your company succeed. Offer regular training, and be sure to pair them with mentors who can offer them support and advice when needed. Professional development opportunities are also excellent for their empowerment. Lastly, always share customer feedback with them, and be sure to ask for their input as well. Their experiences are critical to your overall understanding of customers’ feelings, and their insights will help your company make improvements.With every decision you make as a company, ask if your customers will truly benefit. By always considering your brand strategy from the customer’s perspective, you will ensure that your company is continuously devoted to offering the solutions that your customers really need. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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            +post_content: "<p>Conversational artificial intelligence has transformed the way companies communicate with customers. Whether using chatbots or speech-based assistants, these brands integrate AI into their omnichannel experience—often in their messaging applications—to drive stronger sales and customer service. And if customers enjoy the perks of this technology, it is because the contact centers that are using it are driven to be more efficient. Here are five benefits of conversational AI for the contact center.<h2><strong>Superior customer service.</strong></h2>Chatbots are often considered the superstars of AI for customer service, and for good reason. These digital helpers are capable of assisting customers with all kinds of requests, from researching products to completing purchases. However, they also serve as excellent assistants to agents. When customers have complex cases to discuss, chatbots can begin these conversations and then hand over the situation to the most qualified agents. This ensures that agents offer the best service in their areas of expertise, while customers enjoy the timesaving benefits of automated assistance combined with the human touch of an agent.<h3><strong>Agent efficiency.</strong></h3>Sometimes, conversational AI can take over customer service cases completely and eliminate the need for human intervention. This may be the case for simple tasks such as checking an account balance, verifying a delivery time, or looking up the address of a retail store. When AI takes over, agents have more free time to spend on complex cases that truly need their attention.<h3><strong>Easy scalability.</strong></h3>Conversational AI is easy to scale. As your company’s service needs evolve, more digital assistants can be implemented to handle various tasks. For example, Vocalcom uses AI-driven predictive behavioral routing to connect customers and agents with similar personalities. Using text or voice, this technology can determine a customer’s emotional needs, personality profile, and communication preferences from his previous interactions with a brand. Subsequently, the customer is matched with an agent who shares those qualities and possesses the skills to offer the best service possible.<h3><strong>Optimal data collection.</strong></h3>AI is an excellent tool for collecting data. When your customers save favorite products for later purchase, this data may then be used to improve sales and marketing practices. Sales agents may, for example, follow up with customers and provide more information about products of interest. In addition, AI may monitor communication styles and help your service agents determine the best ways to engage your customers.<h3><strong>More consistent customer service.</strong></h3>It can be difficult to offer 24/7 customer support, but conversational AI makes that possible for many demands. When customers have simple questions, AI can power self-service at any hour. This ensures that they are able to save time and effort even when your agents may be unavailable.According to a study by LetsLinc, 87% of retail brands believe that adding AI to their customer service strategy will lead to higher satisfaction levels. Indeed, the combination of digital assistance with human support is exactly what your customers need. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p><h2><strong>Vocalcom helps you enable your agents working from home</strong></h2>With the recent coronavirus outbreak, many companies are choosing to have their employees work remotely to limit the spread of disease and keep them safe.For most companies, this is a completely unique situation. In this context, we want to remind our customers that Vocalcom Contact Center Solutions can be operated remotely and that Vocalcom will provide its finest collaboration and support to face these new challenges – by either adapting or reinforcing your contact center activities.The main objective is to facilitate the implementation of remote working for your agents without impacting the way your contact center operates. Alternatively, Vocalcom can expand your contact center capabilities to face increased demands so that you can provide business continuity while preserving employee health.Therefore, we want to make sure you’re informed about your Vocalcom Contact Center Solution’s capabilities that are fully enabled for remote working.<h2><strong>Benefits of Vocalcom Contact Center solutions:</strong></h2><ul> \t<li>A feature-rich solution for complete customer engagement</li> \t<li>A modern and full web user experience</li> \t<li>A solution which supports home/remote agents working from any location</li> \t<li>Full supervision and reporting capabilities to monitor remote agent’s activity</li> \t<li>A true cloud architecture that provides continuous improvements</li> \t<li>A minimum configuration required from the customer</li> \t<li>No additional cloud license required for remote usage</li></ul><h2><strong>How to set up your Vocalcom Contact Center agents to work remotely:</strong></h2><u>Vocalcom On-premise customers: you can either choose to:</u><ul> \t<li>Publish your Vocalcom Contact Center “site” on the web to allow your agents to connect to Vocalcom Contact Center solution using a VPN of your choice</li></ul><ul> \t<li>Or, join our <strong>Interim License Program,</strong> that will allow you to get additional users onto our cloud environment to support activity growth or remote working during this specific period only.</li></ul><u>Vocalcom Cloud customers</u>Leverage the full flexibility of our Cloud Center solutions and access our <strong>Interim License program </strong>to request that some additional users be added to your contract for this specific period only.For more information, please contact you Vocalcom representative<h2><strong>Standard requirements needed for remote users</strong></h2><u>For cloud &amp; premises-based Vocalcom Contact Centers, users need to:</u><ul> \t<li>have an internet access/connectivity with enough bandwidth to ensure voice quality,</li> \t<li>have a personal computer with a web browser (IE11, Chrome, Firefox, ..),</li> \t<li>have a compatible voice endpoint (Softphone / mobile / landline)</li></ul><u>For premises-based Vocalcom Contact Centers (in addition to the above), you need to:</u><ul> \t<li>Provide VPN access to remote users (so they can work as they do in the office)</li> \t<li>Publish Vocalcom Contact Center “site” on the web</li></ul><h2><strong>Remote work solutions enable access to full Vocalcom solution capabilities</strong></h2><h3><u>Agents:</u></h3><strong> </strong>In this manner, every agent can access his workspace, register his log times, and receive all customer interactions from their Vocalcom Contact Solution interface with the identification and history of the contact as well as the call scripts defined. Everything that is available onsite will be accessible remotely.<h3><u>Supervisors:</u></h3>Supervisors can continue with their normal activities and pilot their teams from the call center location or from home. Vocalcom solutions provide the same benefits as those enjoyed in normal use—such as campaign status notifications and remote agent coaching—with the same management and control level over all agents regardless of their location.<h3><u>Quality monitoring:</u></h3>All quality surveys and recordings can be accessed remotely to monitor and analyze the agents’ activity and performance.<h3><u>Reporting:</u></h3>All reporting can be accessed through the Vocalcom Contact center application so that managers can continue to analyze each campaign performance and monitor the performance of the contact center.</p>"
        +post_date: "2020-03-19 15:15:00"
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          <p>At Vocalcom our top priority is to provide continuity of operations for our customers while ensuring the safety of our employees at all times</p>\r\n
          <h2><strong>Business continuity plan</strong></h2>\r\n
          <p>Vocalcom, as global provider of mission-critical solutions, has established policies and procedures in place to deal with this type of situation. Each Vocalcom operation centre around the world has its own Business Continuity Plan that will :</p>\r\n
          <p>- Guarantee continuous availability of our technology</p>\r\n
          <p>- Continue to provide 24x7 support</p>\r\n
          <p>- Deliver resilient platforms</p>\r\n
          <h2><strong>Free </strong><strong>Interim Licence </strong><strong>P</strong><strong>rograms</strong></h2>\r\n
          <p>Keeping your employees working is key for us whether home or office based. Therefore we are introducing a Free Interim Licence Program to help our customers manage unexpected situations – allowing for employees to essentially work from anywhere.</p>\r\n
          <p>These offers are available to all customers worldwide, who wish to extend or facilitate employee work from different locations.</p>\r\n
          <p><a href="https://www.vocalcom.com/742"><u>More information on our Free Interim Licence program<em>.</em></u></a></p>\r\n
          <p><a href="https://www.vocalcom.com/50">Learn more about how to enable your agents to work from home.</a></p>\r\n
          <h2><strong>Vocalcom’s approach</strong></h2>\r\n
          <p>Vocalcom, as a company, is also making corporate decisions in order to safeguard our employees – these include:</p>\r\n
          <p>- Restriction of employee travel unless absolutely essential for business needs and offering opportunity for work from home wherever possible</p>\r\n
          <p>- Provide clear guidance to employees in regards to standard health requirements relating to COVID-19</p>\r\n
          <p>- Encourage provision of support or training remotely rather than on-siteHealth information can be found on <a href="https://www.vocalcom.com/743">https://www.who.int/emergencies/diseases/novel-coronavirus-2019</a> or on the different local health organization</p>
          """
        +post_date: "2020-03-16 09:22:00"
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        +post_content: "<p>In our modern world, customers are inundated on numerous digital channels with promises of great products at competitive prices. But how often are they guaranteed a great experience?The 2019 Digital Trends Report conducted by Adobe and eConsultancy found that B2B companies consider customer experience the most exciting opportunity for 2020. RightNow Technologies further adds that 86% of customers are willing to pay more for a better experience. And when it comes to driving the best results for customer service, Salesforce demonstrates continuous growth and success—ranking #1 for CRM applications based on the IDC 2018 Revenue Market Share Worldwide and possessing more than three times the market share of any other competitor.With Vocalcom Salesforce Edition, your company can offer the seamless experiences that your customers are looking for from within the Salesforce console. Our powerful solution enables the integration of all your digital channels within Salesforce to provide numerous benefits, including:<h3><strong>Quick and easy access to customer data.</strong></h3>From a single screen, agents are able to access all customer history and data through automatic screen pop-ups. Incoming calls are intelligently routed based on Salesforce data, while click-to-dial outbound calling allows agents to connect with customers quickly. Agents are able to add notes, update an order status, and perform other tasks seamlessly while speaking to customers.<h3><strong>Customizable to meet your needs.</strong></h3>The solution may be adapted to your company’s specific needs. It offers the same deployment flexibility as standalone Vocalcom and Salesforce products, enabling agents to work from any place they choose. Our solution is perfectly adapted to the Salesforce product and its features.<h3><strong>Revolutionizes the customer experience without ever leaving Salesforce.</strong></h3>As a native solution built into Salesforce, you never have to deal with another app. We work hand in hand with Salesforce to deliver the best product for your customer service. As Vocalcom Salesforce Edition is the only product to work in the Salesforce data model, our solution offers a faster time to market, no additional agent training necessary beyond Salesforce competency, and maximized investment for your company in Salesforce.<h3><strong>Timesaving benefits for both agents and customers.</strong></h3>By accessing customer data through a centralized database, agents save time and are able to resolve cases more quickly. They no longer have to search for information or ask customers to repeat information, as all data is captured in real-time and accessible to all agents who view the customer’s profile. Agents are more efficient and able to assist more customers.<h3><strong>Excellent communication in the contact center.</strong></h3>Our solution allows agents to better communicate across teams and departments. Real-time updates and a 360-degree view of a customer’s history enable agents to handle ongoing cases effortlessly. Agents may obtain order information, share notes, and communicate with other departments during a customer interaction without missing a beat.<h3><strong>Improved customer feedback management.</strong></h3>Our solution allows you to record and analyze customer feedback that is less structured than formal surveys. Such data is vital to understanding how you may improve your service and enables your customer service team to make changes as necessary.<h3><strong>Improved understanding of the customer journey—in any field.</strong></h3>With Vocalcom Salesforce Edition, great customer service becomes a reality for companies across various industries. Our solution provides a global view of the customer experience to help you understand how you can continuously improve your service and win customer loyalty in your field. Our clients hail from sectors as varied as the finance industry (Australian Credit and Finance) to tire manufacturing (Nokian Tyres) to food retail (Ahold Delhaize), to name just a few.<h3><strong>Vastly improved KPIs.</strong></h3>Greater contact center efficiency means improved KPIs. With Vocalcom Salesforce Edition, average handling time is reduced, as data is much easier to access and skills-based routing connects customers with the most appropriate agents. Similarly, agents are empowered to handle customer situations more comprehensively, enabling greater first contact resolution rates.Building strong relationships with your customers leads to winning their loyalty. Vocalcom Salesforce Edition provides your company with an essential tool for giving your customers the rich, savvy digital experiences that make them love your brand. Learn more about <a href="https://www.vocalcom.com/732">delivering the very best customer experiences using Vocalcom Salesforce Edition</a>.</p>"
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        +post_content: "<p>When customers look up your company online, what is their first impression? Do they see a friendly, approachable brand? Can they find clear information? The way you present your brand online determines how loyal your customers will be. To earn their loyalty, you must first establish trust. Here are five ways to build a stellar digital reputation that will win over customers, old and new.<h2><strong>Provide clear and consistent information.</strong></h2>Customers should be able to recognize your brand no matter what channel or device they are on. To start, be sure to use brand logos and colors that are easy to identify. Next, any information you publish should be consistent. For example, make sure prices match on all channels, promotional events are advertised everywhere, shipping and return policies are clear, and spelling and grammar are correct. Agents should also be trained to relay the same information so that customers are never misled.<h3><strong>Use the right language.</strong></h3>Language can mean two different things in a brand context. On one hand, it’s essential to speak like your target audience and keep a consistent brand tone. For example, a retail clothing company that sells primarily to millennials might have a casual style, whereas a phone company might sound more formal. The other definition of language here is literally speaking what your customers speak. As much as possible, offer your website and social media channels in multiple languages that match your customer base.<h3><strong>Respond quickly.</strong></h3>No customer likes to see unanswered service questions online. Neglecting to respond to customers—especially when they are upset—is lazy and sure to turn them off. Your agents should be ready to engage with customers and especially prepared to handle any negative comments. Be sure to monitor your website and social media channels’ questions, comments, and product reviews.<h3><strong>Update essential information.</strong></h3>Customers need to know that you are keeping up with them. In our digital world, outdated information simply tells them to look elsewhere for their needs. For example, your company should keep information current by clearly indicating sales event dates, service hours, accepted payment methods, and product availability. Updating your list of frequently asked questions also ensures that customers are getting help with current needs.<h3><strong>Offer content that your customers like.</strong></h3>To really be in tune with your customers, create brand content that appeals to them. For example, a retail brand might share a behind-the-scenes look at a fashion show, whereas a snack food manufacturer might show a video of a popular product being made. And don’t forget to use photos and videos as tutorials—customers appreciate learning how to use products through fun and innovative content.Your digital reputation can make or break customer loyalty. To win your customers’ trust and appeal to their tastes, take every measure to ensure that you are giving them a great experience every time they engage with you online. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
        +post_date: "2019-09-10 06:00:00"
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        +post_content: "<p>Many brands these days implement an omnichannel approach, but not all possess a clear strategy. To perfect your customer experiences, it’s necessary to determine in advance how channels should be used, who will manage them, and how they can be tested for efficiency. Here are five essential steps toward optimizing your omnichannel strategy.<h2><strong>Define a purpose for every channel.</strong></h2>Do many customers call you for service? Are customers receptive to marketing information on your social channels? Knowing the answers to such questions can help you decide how channels should be used. For example, large call volumes might mean that it’s necessary to implement customer service on faster, more cost-effective channels such as live chat, Facebook, or Twitter. And if customers are most eagerly responding to brand content on social channels, more time should be invested here rather than SMS or email, for example.<h3><strong>Let customers know how to contact you.</strong></h3>If you have amazing service on multiple channels, let your customers know. Keep your channel information updated at all times so that people know how and when to reach you when they search for you online. For example, your website should prominently feature all your channels of service and mention support hours when applicable.<h3><strong>Make your channels work together.</strong></h3>It’s only an omnichannel experience when customers are able to navigate seamlessly. Consider what happens when a customer needs to switch from one channel to another. Will the same agent handle the case? Will the customer have to repeat information? Design an effortless experience that allows the customer to make the switch without losing time. <a href="https://www.vocalcom.com/732">A CRM solution</a> is ideal for keeping customer information centralized and enabling agents to make updates in real-time.<h3><strong>Train agents to master their communication skills.</strong></h3>Every channel has its own unique characteristics, so agents must be prepared to master them. For example, live chat and social media will require excellent written communication, whereas the voice channel necessitates an ability to bond with customers using a friendly, approachable tone. Train agents to work well on every channel, and also enable them—whenever possible—to spend more time on the channels that best match their personalities.<h3><strong>Analyze each channel’s performance.</strong></h3>To understand if your omnichannel strategy is working, analyze your data. How quickly are cases resolved on each channel? Are customers satisfied after each interaction? In addition to studying your key performance indicators, look closely at your call and written transcripts to determine which keywords reappear. These terms will reveal frequent customer sentiments and enable you to improve your service based on what customers need.The CMO Club points out that 55% of companies have no multichannel strategy in place. Yet, SDL states that 90% of customers expect consistent interactions across all channels. By optimizing your strategy, you will stay ahead of the game and give your customers the service they want. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>Big data has been a buzzword in the customer service industry for some time now. As every brand knows, all data—big and small—can be applied in some manner to drive sales and improve customer service. After all, understanding your customers’ habits is key to knowing how to satisfy them. But just where should your company look for this information? And how precisely should you use it? Here are five essential big data sources to look at—and how you can use them to create exceptional customer experiences.<h2><strong>Speech and text analytics.</strong></h2>Do you understand what motivates your customers to purchase? Speech and text analytics can reveal tremendous insights into your customers’ feelings and interests to help you improve your customer experiences. For example, these analytical tools may be used to reveal keywords exchanged during service interactions, ranging from terms reflecting customer emotions to specific product names. By identifying recurring words, your company can better understand how your customers feel about your brand as well as the products they are most interested in purchasing.<h3><strong>Web analytics.</strong></h3>Customers’ behavior patterns are another key source of big data that your company must consider. Web analytics can be used to understand customer behavior on numerous channels. For one, your brand may analyze browsing patterns on your website to learn more about frequently visited pages, popular products, and cart abandonment rates. Geolocation data may be analyzed to determine how frequently customers have visited a retail location after researching a product on a smartphone, for example. Predictive analytics may also determine future behavior—for example, whether a customer’s previous brand interactions are likely to lead to loyalty or churn. When considered as a whole, web analytics can help your company make crucial marketing and customer service decisions.<h3><strong>Contact center metrics.</strong></h3>Key performance indicators (KPIs) reveal the efficiency of your contact center practices. Important metrics include call abandonment rates, average handling time, first contact resolution, customer satisfaction scores, net promoter scores, and average hold time—to name a few. Your brand should mine this data to determine if agents are well prepared for every service interaction and if your technology—both inside and outside the contact center—is truly serving your customers’ needs.<h3><strong>Social media comments.</strong></h3>Nowadays, a vast number of customers interact with brands on social channels. Many request service, and others like to share their brand experiences—both good and bad—with companies and other customers. Social listening tools are therefore essential for capturing every comment made about your company. You can assess how customers feel about your brand and take immediate steps to rectify any problems.<h3><strong>Customer feedback.</strong></h3>Lastly, never forget the all-important customer survey. When you ask customers specific questions about their experiences, you will yield the kind of information that enables you to make precise improvements. Customers may also like to make suggestions, so be sure to allow free-response sections on your surveys. In addition, do not forget to analyze other forms of customer feedback—you may see comments on blogs or review websites, for example.Big data offers a wealth of information about your customers: their feelings, their motivations, their purchasing habits, and much more. By taking a close look at the information you have at hand, you can better understand your customers and create the exceptional experiences they are looking for. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>For immediate assistance, live chat remains a preferred customer channel. According to Customer Think, 92% of customers are satisfied using live chat as compared to other communication channels. From offering customers quick, convenient responses to enabling personalized communications, this channel should be a priority for every brand’s customer service. Here are six tips for providing your customers an excellent live chat experience.<h2><strong>Send prompt chat invitations.</strong></h2>Assist your customers proactively by sending live chat invitations when they are most needed. For example, you may send them once a customer has been browsing a certain page for more than ten seconds. Typically, it’s best to send these invitations as pop-ups on the right of the screen so that they do not interfere with the customer’s browsing. In addition, be sure to respond promptly to customers if they contact you first—never make them lose time!<h3><strong>Use a conversational tone.</strong></h3>Every chat interaction should be handled like a natural conversation. Agents may begin by introducing themselves and asking for the customer’s name (if unknown). Then, the customer should be invited to explain his situation. The key to mastering live chat lies in an agent’s ability to maintain a conversational flow. Make it a constructive dialogue that allows the customer to speak as well.<h3><strong>Write short paragraphs.</strong></h3>It’s best to keep paragraphs short so that customers do not feel overwhelmed. When explaining a solution, break it down into short steps. After each step, the agent should ask the customer if he needs clarification or possibly disagrees with the solution being proposed.<h3><strong>Let customers know when there is a pause.</strong></h3>There will be times when an agent needs to pause the conversation. Perhaps he will need to research more information or ask a colleague a question. When this happens, it’s critical to inform the customer. Like the voice channel, chat does not indicate if both speakers are actually present. The customer must be reassured that the chat window has not been closed and that the agent will return to the conversation.<h3><strong>Give customers a summary of the solution.</strong></h3>When a solution has been offered and the customer has accepted it, the agent should summarize the next steps. For example, he may quickly recap the procedure the company will follow and provide additional information such as a case number and phone number for further contact.<h3><strong>Use analytics to offer the best support.</strong></h3>Lastly, it’s important to know how live chat should be used to support your customers. For example, understanding which pages are in greatest demand can help your company implement chat more effectively. Use analytical tools to determine popular webpages and the times when customers are most likely to browse. This information may then be coordinated with agents’ availability—remember to only offer chat when agents are actually working. Skill-based routing may also be used to direct customers to the most appropriate agents, ensuring a perfect match.With its personalized and efficient nature, live chat is an enduring customer service channel that every brand should optimize for greater customer satisfaction. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>For any company that is seriously invested in long-term success, perfecting the customer experience should be a priority. Customers reward the brands that are devoted to them: According to ThinkJar, 55% are willing to pay more for a guaranteed good experience. And the statistics back up this assertion: Dimension Data cites that 84% of organizations working to improve customer service have an increase in revenue. To really make your customers the focal point of your brand, adopt these six habits right away.<h2><strong>Listen to your customers.</strong></h2>Whenever your customers have something to say, pay close attention. What they are saying about your brand—whether to others or to you directly—can help you offer the experiences they really want. Analyze your customer service interactions by looking at call and chat transcripts, social media exchanges, texts, and emails. Of course, be sure to ask for their feedback and read over their surveys regularly. When your company solves issues that they have brought to your attention, reach out to them so they know that their opinions have been heard.<h3><strong>Map out their journey.</strong></h3>Customer journey maps enable you to figure out any loopholes in your service and take steps to correct them proactively. These maps allow you to really view your brand from the customer’s perspective and build a strong omnichannel experience. For example, you might discover that the transition from one channel to another is less than seamless and that agents on those channels need to improve their communication.<h3><strong>Make self-service a part of the omnichannel experience.</strong></h3>Customers love to save time, and self-service offers an ideal solution. Empower them to help themselves with efficient IVR menus, artificial intelligence that assists with simple demands, comprehensive lists of frequently asked questions, and discussion forums that encourage customers to help one another.<h3><strong>Test your tools.</strong></h3>Technology may play a significant role in creating great customer experiences, but you should always test to see if it is actually helping your customers. IVR menus should be checked frequently to ensure that people are routed promptly to the correct agents. Chatbots should only be used for tasks that they are truly able to complete—anything too complicated can turn off your customers. Also consider using A/B testing for email templates and call scripts to determine which communication styles appeal to customers.<h3><strong>Personalize the experience.</strong></h3>Make each customer feel like every experience was created just for him. Such personalization starts with the simple gesture of addressing customers by name on all communications. As you get to know your customers’ interests, you can make product recommendations based on their browsing and purchase history. Technologies such as Vocalcom’s predictive behavioral routing—powered by artificial intelligence—ensures that customers are matched with agents who share a common communication style and personality while possessing the right skills for meeting that customer’s needs.<h3><strong>Educate and motivate your staff.</strong></h3>Your brand can only be customer-centric if your entire organization is on board. Give your employees the knowledge and motivation they need to make your company succeed. Offer regular training, and be sure to pair them with mentors who can offer them support and advice when needed. Professional development opportunities are also excellent for their empowerment. Lastly, always share customer feedback with them, and be sure to ask for their input as well. Their experiences are critical to your overall understanding of customers’ feelings, and their insights will help your company make improvements.With every decision you make as a company, ask if your customers will truly benefit. By always considering your brand strategy from the customer’s perspective, you will ensure that your company is continuously devoted to offering the solutions that your customers really need. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        +post_content: "<p>Conversational artificial intelligence has transformed the way companies communicate with customers. Whether using chatbots or speech-based assistants, these brands integrate AI into their omnichannel experience—often in their messaging applications—to drive stronger sales and customer service. And if customers enjoy the perks of this technology, it is because the contact centers that are using it are driven to be more efficient. Here are five benefits of conversational AI for the contact center.<h2><strong>Superior customer service.</strong></h2>Chatbots are often considered the superstars of AI for customer service, and for good reason. These digital helpers are capable of assisting customers with all kinds of requests, from researching products to completing purchases. However, they also serve as excellent assistants to agents. When customers have complex cases to discuss, chatbots can begin these conversations and then hand over the situation to the most qualified agents. This ensures that agents offer the best service in their areas of expertise, while customers enjoy the timesaving benefits of automated assistance combined with the human touch of an agent.<h3><strong>Agent efficiency.</strong></h3>Sometimes, conversational AI can take over customer service cases completely and eliminate the need for human intervention. This may be the case for simple tasks such as checking an account balance, verifying a delivery time, or looking up the address of a retail store. When AI takes over, agents have more free time to spend on complex cases that truly need their attention.<h3><strong>Easy scalability.</strong></h3>Conversational AI is easy to scale. As your company’s service needs evolve, more digital assistants can be implemented to handle various tasks. For example, Vocalcom uses AI-driven predictive behavioral routing to connect customers and agents with similar personalities. Using text or voice, this technology can determine a customer’s emotional needs, personality profile, and communication preferences from his previous interactions with a brand. Subsequently, the customer is matched with an agent who shares those qualities and possesses the skills to offer the best service possible.<h3><strong>Optimal data collection.</strong></h3>AI is an excellent tool for collecting data. When your customers save favorite products for later purchase, this data may then be used to improve sales and marketing practices. Sales agents may, for example, follow up with customers and provide more information about products of interest. In addition, AI may monitor communication styles and help your service agents determine the best ways to engage your customers.<h3><strong>More consistent customer service.</strong></h3>It can be difficult to offer 24/7 customer support, but conversational AI makes that possible for many demands. When customers have simple questions, AI can power self-service at any hour. This ensures that they are able to save time and effort even when your agents may be unavailable.According to a study by LetsLinc, 87% of retail brands believe that adding AI to their customer service strategy will lead to higher satisfaction levels. Indeed, the combination of digital assistance with human support is exactly what your customers need. To deliver the very best customer experiences, <a href="https://www.vocalcom.com/730">learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform</a>.</p>"
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        "contents_0_text" => "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
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      +post_title: "Frost & Sullivan names Vocalcom in its « Frost Radar 2020 : European Contact Center as a Service Market » report thanks to its advanced cloud contact center solutions."
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      +"contents_0_text": "Vocalcom, the global leader in customer experience and omnichannel contact center solutions, has been recognized by Frost & Sullivan in its « Frost Radar 2020: European Contact Center as a Service Market » report. This recognition awards the company’s expertise and development in the cloud contact center solution market."
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Custom Context

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        "show_admin_bar" => false
        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
        ]
        "theme_supports" => array:6 [
          0 => "title-tag"
          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
          "square_sm" => array:3 [
            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
          ]
        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7945}
  "translations" => array:2 [
    "yagami_demo_title" => "Site de démonstration<br/> du starter thème "Yagami Adveris""
    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
  ]
  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
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    "footer_copyright" => "© Tous droits réservés - <a href="https://www.vocalcom.com/mentions-legales">Mentions légales</a> - Création du site : <a href="https://www.adveris.fr" target="_blank" rel="noopener">Adveris</a>"
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    "option_contact_email_address" => "13 rue Uzès, 75002 Paris"
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      "id" => 11348
      "title" => "logo-vocalcom"
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      "link" => "https://www.vocalcom.com/logo-vocalcom-3/"
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        "number" => "+216 71 168 400"
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        "number" => "+216 71 168 400"
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        "number" => "+216 71 168 400"
        "country" => "TN"
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        "number" => "+971 4 446 41 00"
        "country" => "TR"
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      122 => array:2 [
        "number" => "+32 (0)2 467 82 11"
        "country" => "UA"
      ]
      123 => array:2 [
        "number" => "+971 4 446 41 00"
        "country" => "AE"
      ]
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        "number" => "+44 800 310 0480"
        "country" => "GB"
      ]
      125 => array:2 [
        "number" => "+1 888 622 5266"
        "country" => "US"
      ]
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        "number" => "+54 11 52 74 92 00"
        "country" => "UY"
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        "number" => "+54 11 52 74 92 00"
        "country" => "VE"
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        "number" => "+971 4 446 41 00"
        "country" => "VN"
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        "number" => "+971 4 446 41 00"
        "country" => "YE"
      ]
      130 => array:2 [
        "number" => "+216 71 168 400"
        "country" => "ZM"
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    ]
    "is_desactivated" => false
    "script_munchkin" => "<script type="text/javascript"> (function() { var didInit = false; function initMunchkin() { if(didInit === false) { didInit = true; Munchkin.init('343-QOJ-073'); } } var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true; s.src = '//munchkin.marketo.net/munchkin.js'; s.onreadystatechange = function() { if (this.readyState == 'complete' || this.readyState == 'loaded') { initMunchkin(); } }; s.onload = initMunchkin; document.getElementsByTagName('head')[0].appendChild(s); })(); </script>"
    "bandeau_link" => array:3 [
      "title" => "Covid-19 Status"
      "url" => "https://www.vocalcom.com/blog/covid-19-status/"
      "target" => ""
    ]
    "string_news_btn" => "Read More"
    "numbers_keys" => array:4 [
      0 => array:2 [
        "numbers" => "20+"
        "text" => "<p>years of expertise in customer engagement</p>\n"
      ]
      1 => array:2 [
        "numbers" => "550,000 + "
        "text" => "<p>users in 47+ countries across five continents</p>\n"
      ]
      2 => array:2 [
        "numbers" => "1400+"
        "text" => "<p>customers worldwide</p>\n"
      ]
      3 => array:2 [
        "numbers" => "1 Billion "
        "text" => "<p>interactions processed annually</p>\n"
      ]
    ]
    "title_404" => "Error 404 : Page not found"
    "text_404" => """
      <p>This page doesn&#8217;t exist anymore</p>\n
      <p class="mb-25">We apologize for the inconvenience.</p>\n
      """
    "button_404" => array:3 [
      "title" => "Back to home"
      "url" => "https://www.vocalcom.com/"
      "target" => ""
    ]
    "script_contact" => """
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162);\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "script_livre_blanc" => """
      <script src="//app-lon03.marketo.com/js/forms2/js/forms2.min.js"></script>\r\n
      <form id="mktoForm_162"></form>\r\n
      <script>\r\n
      MktoForms2.loadForm("//app-lon03.marketo.com", "343-QOJ-073", 162, function(form){\r\n
          form.onSuccess(function(values, followUpUrl) {\r\n
              location.href = "https://www.vocalcom.com/confirmation";\r\n
              return false;\r\n
          });\r\n
      });\r\n
      MktoForms2.whenReady(function(form){\r\n
        form.addHiddenFields({\r\n
          'webForm' : document.location.href\r\n
        });\r\n
      });\r\n
      </script>
      """
    "string_filters" => "Filter by topic"
    "lien_vers_le_blog" => array:3 [
      "title" => "Blog"
      "url" => "https://www.vocalcom.com/blog/"
      "target" => ""
    ]
  ]
  "is_device" => false
  "links" => array:2 [
    "archives" => array:1 [
      "news" => "https://www.vocalcom.com"
    ]
    "pages" => array:1 [
      "page_exemple" => "https://www.vocalcom.com/blog/"
    ]
  ]
  "clear_head_for_yoast" => true
  "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
  "current_language" => "en"
  "languages" => array:4 [
    "pt" => array:13 [
      "code" => "pt"
      "id" => "66"
      "native_name" => "Portuguese"
      "major" => "0"
      "active" => 0
      "default_locale" => "pt"
      "encode_url" => "0"
      "tag" => "pt_PT"
      "missing" => 0
      "translated_name" => "Portuguese"
      "url" => "https://www.vocalcom.com/pt/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/uploads/flags/41Kg0GOLiML._AC_SX466_.jpg"
      "language_code" => "pt"
    ]
    "es" => array:13 [
      "code" => "es"
      "id" => "2"
      "native_name" => "Español"
      "major" => "1"
      "active" => 0
      "default_locale" => "es_ES"
      "encode_url" => "0"
      "tag" => "es"
      "missing" => 0
      "translated_name" => "Spanish"
      "url" => "https://www.vocalcom.com/es/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/es.png"
      "language_code" => "es"
    ]
    "fr" => array:13 [
      "code" => "fr"
      "id" => "4"
      "native_name" => "Français"
      "major" => "1"
      "active" => 0
      "default_locale" => "fr_FR"
      "encode_url" => "0"
      "tag" => "fr"
      "missing" => 0
      "translated_name" => "French"
      "url" => "https://www.vocalcom.com/fr/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/fr.png"
      "language_code" => "fr"
    ]
    "en" => array:13 [
      "code" => "en"
      "id" => "1"
      "native_name" => "English"
      "major" => "1"
      "active" => "1"
      "default_locale" => "en_US"
      "encode_url" => "0"
      "tag" => "en"
      "missing" => 0
      "translated_name" => "English"
      "url" => "https://www.vocalcom.com/blog/"
      "country_flag_url" => "https://www.vocalcom.com/wp-content/plugins/sitepress-multilingual-cms/res/flags/en.png"
      "language_code" => "en"
    ]
  ]
  "blog_page_url" => "https://www.vocalcom.com/blog/"
  "notification" => null
  "phoneNumber" => "+1 888 622 5266"
  "templateName" => "templates/blog.php"
  "currentLang" => "en"
  "zone" => "Europe/London"
  "breadcrumbs" => "<nav id="breadcrumbs" class="main-breadcrumbs"><span><span><a href="https://www.vocalcom.com/">Home Page</a> &gt; <span class="breadcrumb_last" aria-current="page">Blog</span></span></span></nav>"
  "http_host" => "https://www.vocalcom.com"
  "wp_title" => "Blog | Vocalcom"
  "body_class" => "paged page-template page-template-templates page-template-blog page-template-templatesblog-php page page-id-519 paged-3 page-paged-3"
  "site" => Site {#2615
    +admin_email: "[email protected]"
    +blogname: null
    +charset: "UTF-8"
    +description: "Un site utilisant WordPress"
    +id: null
    +language: "en-US"
    +multisite: false
    +name: "Vocalcom"
    +pingback_url: "https://www.vocalcom.com/xmlrpc.php"
    +siteurl: null
    +theme: Theme {#2578
      +name: "Yagami - Adveris"
      +version: ""
      +parent: false
      +parent_slug: null
      +slug: "yagami-adveris"
      +uri: "https://www.vocalcom.com/wp-content/themes/yagami-adveris"
      -theme: WP_Theme {#2577
        +update: false
        -theme_root: "/var/www/vocalcom.com/htdocs/wp-content/themes"
        -headers: array:13 [
          "Name" => "Yagami - Adveris"
          "ThemeURI" => ""
          "Description" => "Custom starter to build wordpress theme from scratch"
          "Author" => "Kévin Vacherot"
          "AuthorURI" => "https://www.linkedin.com/in/k%C3%A9vin-vacherot-b9a004a2/"
          "Version" => ""
          "Template" => ""
          "Status" => ""
          "Tags" => "yagami, blank"
          "TextDomain" => "Yagami"
          "DomainPath" => ""
          "RequiresWP" => ""
          "RequiresPHP" => ""
        ]
        -headers_sanitized: array:2 [
          "Name" => "Yagami - Adveris"
          "Version" => ""
        ]
        -name_translated: null
        -errors: null
        -stylesheet: "yagami-adveris"
        -template: "yagami-adveris"
        -parent: null
        -theme_root_uri: "https://www.vocalcom.com/wp-content/themes"
        -textdomain_loaded: null
        -cache_hash: "4514eacb10839afd6e1b558e83c3a993"
      }
      +id: null
      +ID: null
      +object_type: null
    }
    +title: "Vocalcom"
    +url: "https://www.vocalcom.com"
    +home_url: "https://www.vocalcom.com"
    +site_url: "https://www.vocalcom.com"
    +rdf: "https://www.vocalcom.com/feed/rdf/"
    +rss: "https://www.vocalcom.com/feed/rss/"
    +rss2: "https://www.vocalcom.com/feed/"
    +atom: "https://www.vocalcom.com/feed/atom/"
    +ID: null
    +object_type: null
    +"pingback": "https://www.vocalcom.com/xmlrpc.php"
  }
  "request" => Request {#2576
    +post: []
    +get: []
    +id: null
    +ID: null
    +object_type: null
  }
  "user" => false
  "theme" => Theme {#2578}
  "posts" => PostQuery {#2574
    +found_posts: 1
    #userQuery: false
    #queryIterator: QueryIterator {#2504
      -_query: WP_Query {#5256
        +query: array:2 [
          "paged" => "3"
          "pagename" => "blog"
        ]
        +query_vars: array:63 [
          "paged" => 3
          "pagename" => "blog"
          "error" => ""
          "m" => ""
          "p" => 0
          "post_parent" => ""
          "subpost" => ""
          "subpost_id" => ""
          "attachment" => ""
          "attachment_id" => 0
          "name" => "blog"
          "page_id" => 0
          "second" => ""
          "minute" => ""
          "hour" => ""
          "day" => 0
          "monthnum" => 0
          "year" => 0
          "w" => 0
          "category_name" => ""
          "tag" => ""
          "cat" => ""
          "tag_id" => ""
          "author" => ""
          "author_name" => ""
          "feed" => ""
          "tb" => ""
          "meta_key" => ""
          "meta_value" => ""
          "preview" => ""
          "s" => ""
          "sentence" => ""
          "title" => ""
          "fields" => ""
          "menu_order" => ""
          "embed" => ""
          "category__in" => []
          "category__not_in" => []
          "category__and" => []
          "post__in" => []
          "post__not_in" => []
          "post_name__in" => []
          "tag__in" => []
          "tag__not_in" => []
          "tag__and" => []
          "tag_slug__in" => []
          "tag_slug__and" => []
          "post_parent__in" => []
          "post_parent__not_in" => []
          "author__in" => []
          "author__not_in" => []
          "ignore_sticky_posts" => false
          "suppress_filters" => false
          "cache_results" => true
          "update_post_term_cache" => true
          "lazy_load_term_meta" => true
          "update_post_meta_cache" => true
          "post_type" => ""
          "posts_per_page" => 10
          "nopaging" => false
          "comments_per_page" => "50"
          "no_found_rows" => false
          "order" => "DESC"
        ]
        +tax_query: null
        +meta_query: WP_Meta_Query {#2666
          +queries: []
          +relation: null
          +meta_table: null
          +meta_id_column: null
          +primary_table: null
          +primary_id_column: null
          #table_aliases: []
          #clauses: []
          #has_or_relation: false
        }
        +date_query: false
        +queried_object: WP_Post {#2678
          +ID: 519
          +post_author: "1"
          +post_date: "2020-08-31 12:00:46"
          +post_date_gmt: "2020-08-31 10:00:46"
          +post_content: ""
          +post_title: "Blog"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "blog"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2020-09-24 19:53:08"
          +post_modified_gmt: "2020-09-24 17:53:08"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.vocalcom.com/?page_id=519"
          +menu_order: 0
          +post_type: "page"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
        }
        +queried_object_id: 519
        +request: """
          SELECT   vo_posts.* FROM vo_posts  JOIN vo_icl_translations wpml_translations\n
          \t\t\t\t\t\t\tON vo_posts.ID = wpml_translations.element_id\n
          \t\t\t\t\t\t\t\tAND wpml_translations.element_type = CONCAT('post_', vo_posts.post_type)  WHERE 1=1  AND (vo_posts.ID = '519') AND vo_posts.post_type = 'page' AND ( ( ( wpml_translations.language_code = 'en' OR 0 ) AND vo_posts.post_type  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  ) OR vo_posts.post_type  NOT  IN ('post','page','attachment','wp_block','companies','awards','offices','partners' )  )  ORDER BY vo_posts.post_date DESC 
          """
        +posts: & array:1 [
          0 => WP_Post {#2645
            +ID: 519
            +post_author: "1"
            +post_date: "2020-08-31 12:00:46"
            +post_date_gmt: "2020-08-31 10:00:46"
            +post_content: ""
            +post_title: "Blog"
            +post_excerpt: ""
            +post_status: "publish"
            +comment_status: "closed"
            +ping_status: "closed"
            +post_password: ""
            +post_name: "blog"
            +to_ping: ""
            +pinged: ""
            +post_modified: "2020-09-24 19:53:08"
            +post_modified_gmt: "2020-09-24 17:53:08"
            +post_content_filtered: ""
            +post_parent: 0
            +guid: "https://www.vocalcom.com/?page_id=519"
            +menu_order: 0
            +post_type: "page"
            +post_mime_type: ""
            +comment_count: "0"
            +filter: "raw"
            +"status": "publish"
            +"id": 519
            +"slug": "blog"
            +"custom": array:9 [
              "_edit_last" => "2"
              "_wp_page_template" => "templates/blog.php"
              "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
              "_chapo" => "field_5f3a893bce810"
              "_wpml_media_duplicate" => "1"
              "_wpml_media_featured" => "1"
              "_edit_lock" => "1601655001:1"
              "_yoast_wpseo_bctitle" => "Blog"
              "inline_featured_image" => "0"
            ]
          }
        ]
        +post_count: 1
        +current_post: -1
        +in_the_loop: false
        +post: WP_Post {#2645}
        +comment_count: 0
        +current_comment: -1
        +found_posts: 1
        +max_num_pages: 0
        +max_num_comment_pages: 0
        +is_single: false
        +is_preview: false
        +is_page: true
        +is_archive: false
        +is_date: false
        +is_year: false
        +is_month: false
        +is_day: false
        +is_time: false
        +is_author: false
        +is_category: false
        +is_tag: false
        +is_tax: false
        +is_search: false
        +is_feed: false
        +is_comment_feed: false
        +is_trackback: false
        +is_home: false
        +is_privacy_policy: false
        +is_404: false
        +is_embed: false
        +is_paged: true
        +is_admin: false
        +is_attachment: false
        +is_singular: true
        +is_robots: false
        +is_favicon: false
        +is_posts_page: false
        +is_post_type_archive: false
        -query_vars_hash: "604a98d4072c8d4d19f8ebdb4ad63e4b"
        -query_vars_changed: false
        +thumbnails_cached: false
        -stopwords: null
        -compat_fields: array:2 [
          0 => "query_vars_hash"
          1 => "query_vars_changed"
        ]
        -compat_methods: array:2 [
          0 => "init_query_flags"
          1 => "parse_tax_query"
        ]
      }
      -_posts_class: "\Timber\Post"
    }
    #pagination: null
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
    storage: array:1 [
      0 => Post {#2502
        +ImageClass: "Timber\Image"
        +PostClass: "Timber\Post"
        +TermClass: "Timber\Term"
        +object_type: "post"
        +custom: array:9 [
          "_edit_last" => "2"
          "_wp_page_template" => "templates/blog.php"
          "chapo" => "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
          "_chapo" => "field_5f3a893bce810"
          "_wpml_media_duplicate" => "1"
          "_wpml_media_featured" => "1"
          "_edit_lock" => "1601655001:1"
          "_yoast_wpseo_bctitle" => "Blog"
          "inline_featured_image" => "0"
        ]
        #___content: null
        #_permalink: null
        #_next: []
        #_prev: []
        #_css_class: null
        +id: 519
        +ID: 519
        +post_author: "1"
        +post_content: ""
        +post_date: "2020-08-31 12:00:46"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Blog"
        +post_type: "page"
        +slug: "blog"
        #__type: null
        +"_edit_last": "2"
        +"_wp_page_template": "templates/blog.php"
        +"chapo": "<p>Learn about Vocalcom’s latest news and analyses to optimize your contact center performance and deliver an exceptional customer experience.</p>"
        +"_chapo": "field_5f3a893bce810"
        +"_wpml_media_duplicate": "1"
        +"_wpml_media_featured": "1"
        +"_edit_lock": "1601655001:1"
        +"_yoast_wpseo_bctitle": "Blog"
        +"inline_featured_image": "0"
        +"post_date_gmt": "2020-08-31 10:00:46"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "blog"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-09-24 19:53:08"
        +"post_modified_gmt": "2020-09-24 17:53:08"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/?page_id=519"
        +"menu_order": 0
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2503
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2500
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
  "menu" => array:2 [
    "primary" => Menu {#2498
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7755
          +children: array:7 [
            0 => MenuItem {#7738 …70}
            1 => MenuItem {#7736 …72}
            2 => MenuItem {#7728 …72}
            3 => MenuItem {#7718 …72}
            4 => MenuItem {#7708 …72}
            5 => MenuItem {#7696 …72}
            6 => MenuItem {#7690 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-91"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-91 menu-item-has-children"
          +level: 0
          +post_name: "91"
          +url: "https://www.vocalcom.com/call-center-solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2498}
          #_name: null
          #_menu_item_object_id: "69"
          #_menu_item_url: ""
          #menu_object: Post {#2448
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 91
            +ID: 91
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:55"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "91"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "69"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:55"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "91"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:07"
            +"post_modified_gmt": "2020-09-30 07:29:07"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=91"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 91
            +"menu_item_parent": "0"
            +"object_id": "69"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/call-center-solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Capabilities"
            +"status": "publish"
          }
          +id: 91
          +ID: 91
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "69"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:55"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:55"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:07"
          +"post_modified_gmt": "2020-09-30 07:29:07"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=91"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 91
          +"menu_item_parent": "0"
          +"object_id": "69"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Capabilities"
          +"status": "publish"
          +"name": "Capabilities"
        }
        1 => MenuItem {#7678
          +children: array:3 [
            0 => MenuItem {#7676 …72}
            1 => MenuItem {#7674 …72}
            2 => MenuItem {#7672 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-1767"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-1767 menu-item-has-children"
          +level: 0
          +post_name: "1767"
          +url: "https://www.vocalcom.com/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2498}
          #_name: null
          #_menu_item_object_id: "71"
          #_menu_item_url: ""
          #menu_object: Post {#7679
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1767
            +ID: 1767
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-09-14 14:47:56"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "1767"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "71"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:56"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "1767"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:27"
            +"post_modified_gmt": "2020-09-30 07:29:27"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1767"
            +"menu_order": 32
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 1767
            +"menu_item_parent": "0"
            +"object_id": "71"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Solutions"
            +"status": "publish"
          }
          +id: 1767
          +ID: 1767
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "71"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-14 14:47:56"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:56"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:27"
          +"post_modified_gmt": "2020-09-30 07:29:27"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1767"
          +"menu_order": 32
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1767
          +"menu_item_parent": "0"
          +"object_id": "71"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7670
          +children: array:3 [
            0 => MenuItem {#7668 …72}
            1 => MenuItem {#7666 …70}
            2 => MenuItem {#7664 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-custom"
            3 => "menu-item-object-custom"
            4 => "menu-item-1771"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1771 menu-item-has-children"
          +level: 0
          +post_name: "products"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2498}
          #_name: null
          #_menu_item_object_id: "1771"
          #_menu_item_url: "#"
          #menu_object: Post {#7671
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 1771
            +ID: 1771
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-14 14:47:57"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Offers"
            +post_type: "nav_menu_item"
            +slug: "products"
            #__type: null
            +"_menu_item_type": "custom"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "1771"
            +"_menu_item_object": "custom"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": "#"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-14 12:47:57"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "products"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:29"
            +"post_modified_gmt": "2020-09-30 07:29:29"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=1771"
            +"menu_order": 36
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 1771
            +"menu_item_parent": "0"
            +"object_id": "1771"
            +"object": "custom"
            +"type_label": "Custom Link"
            +"url": "#"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Offers"
            +"status": "publish"
          }
          +id: 1771
          +ID: 1771
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "custom"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "1771"
            "_menu_item_object" => "custom"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => "#"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 14:47:57"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Offers"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:57"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:29"
          +"post_modified_gmt": "2020-09-30 07:29:29"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1771"
          +"menu_order": 36
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1771
          +"menu_item_parent": "0"
          +"object_id": "1771"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Offers"
          +"status": "publish"
          +"name": "Offers"
        }
        3 => MenuItem {#7662
          +children: array:1 [
            0 => MenuItem {#7660 …72}
          ]
          +has_child_class: true
          +classes: array:10 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "current-menu-ancestor"
            5 => "current-menu-parent"
            6 => "current_page_parent"
            7 => "current_page_ancestor"
            8 => "menu-item-87"
            9 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page current-menu-ancestor current-menu-parent current_page_parent current_page_ancestor menu-item-87 menu-item-has-children"
          +level: 0
          +post_name: "87"
          +url: "https://www.vocalcom.com/resources/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: true
          +current_item_ancestor: true
          #menu: Menu {#2498}
          #_name: null
          #_menu_item_object_id: "78"
          #_menu_item_url: ""
          #menu_object: Post {#7663
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 87
            +ID: 87
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:58"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "87"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "78"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:58"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "87"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:31"
            +"post_modified_gmt": "2020-09-30 07:29:31"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=87"
            +"menu_order": 40
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 87
            +"menu_item_parent": "0"
            +"object_id": "78"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/resources/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:8 [ …8]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": true
            +"current_item_parent": true
            +"__title": "Resources"
            +"status": "publish"
          }
          +id: 87
          +ID: 87
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "78"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:58"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:58"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:31"
          +"post_modified_gmt": "2020-09-30 07:29:31"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=87"
          +"menu_order": 40
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 87
          +"menu_item_parent": "0"
          +"object_id": "78"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Resources"
          +"status": "publish"
          +"name": "Resources"
        }
        4 => MenuItem {#7658
          +children: array:2 [
            0 => MenuItem {#7656 …72}
            1 => MenuItem {#7654 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-86"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-86 menu-item-has-children"
          +level: 0
          +post_name: "86"
          +url: "https://www.vocalcom.com/about-us/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2498}
          #_name: null
          #_menu_item_object_id: "80"
          #_menu_item_url: ""
          #menu_object: Post {#7659
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 86
            +ID: 86
            +post_author: "1"
            +post_content: " "
            +post_date: "2020-07-02 14:23:59"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: ""
            +post_type: "nav_menu_item"
            +slug: "86"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "80"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "1"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-07-02 12:23:59"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "86"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-09-30 09:29:32"
            +"post_modified_gmt": "2020-09-30 07:29:32"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=86"
            +"menu_order": 42
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 86
            +"menu_item_parent": "0"
            +"object_id": "80"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/about-us/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "About Us"
            +"status": "publish"
          }
          +id: 86
          +ID: 86
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [
            "_menu_item_type" => "post_type"
            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "80"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-07-02 14:23:59"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [
            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-07-02 12:23:59"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:32"
          +"post_modified_gmt": "2020-09-30 07:29:32"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 86
          +"menu_item_parent": "0"
          +"object_id": "80"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2402
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#8036
          +children: array:7 [
            0 => MenuItem {#8032 …71}
            1 => MenuItem {#7075 …73}
            2 => MenuItem {#8025 …73}
            3 => MenuItem {#8011 …72}
            4 => MenuItem {#8001 …73}
            5 => MenuItem {#7989 …73}
            6 => MenuItem {#7983 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-674"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2402}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#8031
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 674
            +ID: 674
            +post_author: "1"
            +post_content: ""
            +post_date: "2020-09-07 16:55:24"
            +post_excerpt: ""
            +post_parent: 0
            +post_status: "publish"
            +post_title: "Fonctionnalités"
            +post_type: "nav_menu_item"
            +slug: "674"
            #__type: null
            +"_menu_item_type": "post_type"
            +"_menu_item_menu_item_parent": "0"
            +"_menu_item_object_id": "549"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
            +"_menu_item_xfn": ""
            +"_menu_item_url": ""
            +"_last_translation_edit_mode": "translation-editor"
            +"menu_anchor": ""
            +"_menu_anchor": "field_5f6092fedfe99"
            +"is_disabled": "0"
            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-07 14:55:24"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "674"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-10-16 11:06:13"
            +"post_modified_gmt": "2020-10-16 09:06:13"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=674"
            +"menu_order": 1
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 674
            +"menu_item_parent": "0"
            +"object_id": "549"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/fr/logiciel-centre-appel/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Fonctionnalités"
            +"status": "publish"
          }
          +id: 674
          +ID: 674
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [
            "_menu_item_type" => "post_type"
             …12
          ]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:24"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Fonctionnalités"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "0"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:24"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:13"
          +"post_modified_gmt": "2020-10-16 09:06:13"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=674"
          +"menu_order": 1
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 674
          +"menu_item_parent": "0"
          +"object_id": "549"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7971
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2402}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7972 …66}
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7963
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2402}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7964 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7955
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2402}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7956 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7951
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2402}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7952 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Notre entreprise"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals

$_COOKIE

array:1 [
  "_icl_current_language" => "en"
]

$_SERVER

array:51 [
  "SERVER_SOFTWARE" => "Apache/2.4.41 (Ubuntu)"
  "REQUEST_URI" => "/blog/page/3/"
  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/blog/page/3/"
  "REMOTE_PORT" => "18184"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "172.69.62.17"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "3.230.1.126"
  "HTTP_CF_REQUEST_ID" => "061fba823c0000748e3023f000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5eac937d2d20748e-IAD"
  "HTTP_X_FORWARDED_FOR" => "3.230.1.126"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604138920.7208
  "REQUEST_TIME" => 1604138920
]

User

false