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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service Call Center
November 2015
5 Ways to Drive Productivity in the Contact Center
November 2015
7 Rules for Exceptional Customer Service
November 2015
The Versatility of Video for Optimum Customer Engagement
November 2015
5 Tips for Training Customer Service Agents
November 2015
5 Steps for Building Customer Trust
October 2015
10 Steps to Customer Satisfaction with Live Chat
October 2015
5 Tips for Positive and Powerful Customer Service Language
October 2015
Using Mobile Data to Deliver an Optimized Customer Experience
October 2015
5 Steps to Turn Around a Poor Customer Service Experience
October 2015
Omnichannel is the Key to Driving Super Agent Success
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