Contact center managers agree: the easier it is to move information, the more convenient it is to send high-quality video. That’s exactly why the added storage benefits of cloud technology are so enticing for those looking to take the plunge into a fully cloud-based system.
And top industry analysts agree. For example, according to Diane Myers, principal analyst for VoIP, UC and IMS at Infonetics Research, “The biggest change we’re seeing in unified communication deployments is the adoption of video.”
She adds that “businesses have been implementing more mobility into their UC architecture over the past year and are now looking towards videoconferencing to help drive further productivity.”
Video in the Call Center
In a recent survey by market research firm Infonetics Research, titled ‘UC Strategies and Vendor Leadership: North American Enterprise Survey,’ the following findings were revealed:
- 87 percent of surveyed enterprises are planning to add video conferencing to their UC architecture by August 2014. This vote of confidence is a testament to how far the technology has come, removing previous concerns about buffering and dropped videoconferencing calls.
Cloud on the Rise
- 22 percent of respondents have already implemented sections of their UC architecture in a private cloud, and 19 have done so in a public cloud.
- Collaboration is ranked as the most common application that is utilized in the cloud, following by conferencing and faxing
The combined rise in video and cloud usage should serve as an undisputed indication that both industries will continue to grow. And, as they do, the opportunity for new forms of collaboration and video connectivity will increase with them.
- Previous article : The Cloud Contact Center: Utilizing UCC
- Next article : A Unified, Cloud Facility Is A Contact Center Leader's Dream