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Resources
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About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Experience
January 2016
The Growing Force of Social Customer Service
January 2016
The Dynamic Force of Video in Customer Experience
January 2016
Omnichannel Drives Seamless Customer Experience
December 2015
Robotic Process Automation and the Contact Centre
December 2015
Top 10 Customer Engagement Trends for 2016
December 2015
5 Tips for Optimizing Customer Feedback Surveys
December 2015
6 Key Words for Driving Social Media Engagement
November 2015
Digital vs. Humanized Customer Experience: Striking a Balance
November 2015
The Versatility of Video for Optimum Customer Engagement
November 2015
5 Steps for Building Customer Trust
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