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About us
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Worldwide Presence & Partners
Careers
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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service
July 2015
7 Strategies for Collecting Customer Feedback
June 2015
5 Tips for Exceptional Email Customer Service
June 2015
10 Customer Service Skills for the Savvy Call Center Agent
May 2015
Empowering the Customer With Self-Service
May 2015
Live Chat Delivers Excellent Customer Service
April 2015
The Dominance of Voice as a Preferred Customer Service Channel
April 2015
Optimizing Customer Service on Facebook
April 2015
Keeping Up with Customers through Social Customer Service
April 2015
Winning Over Customers with Proactive Customer Service
April 2015
Securing the Contact Center with PCI DSS Compliance
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