Today, many companies are opting for a Cloud Contact Center. Faced with high infrastructure and operating costs, many prefer the flexibility of the cloud. But why migrate to the cloud, and how do you go about it? To help you take advantage of all its benefits, Vocalcom offers you an overview of this essential solution for 2025.
First and foremost, you may be wondering why professionals recommend migrating to a Cloud Contact Center. The reason is that it revolutionizes the way we work. Agility, scalability, simplicity… With it, you can improve your customer interactions in the long term, with comprehensive and advantageous features.
For example, Vocalcom offers its Hermes360 (OneCloud) solution. With it, you no longer have any infrastructure to manage, because everything is hosted in the cloud. Both practical and economical, it can also be deployed very quickly, even across multiple sites. Beyond that, it facilitates remote working and secures data management.
In addition, our omnichannel offering supports all channels: voice, social media, and even SMS. It connects to your CRMs, offers instant scalability, and ensures optimal compliance. Everything you need to ensure high-quality service!
To enjoy all the benefits of a Cloud Contact Center within your company, it is first important to ensure a successful migration.
With this in mind, we recommend starting by listing everything you currently have, i.e., all the elements that need to be transferred to the cloud. Take this opportunity to clean up your data (delete duplicates or obsolete files, etc.) to free up space and keep only what you need. Also review your workflows.
After all this, it is necessary to carry out a thorough testing phase under real conditions (security, performance, compatibility, etc.) to verify that everything is working properly. This essential step must take place just before the switchover and go-live, as it is crucial.
If the tests are conclusive and the migration to the cloud is successful, it is then essential to focus on the agents and their needs. These users must always receive tailored support to help them get to grips with the new system: change management is another key step here. As their working habits are likely to be disrupted, it is recommended that training in this area be considered.
Today, Vocalcom has established itself in 47 countries around the world. Every day, our experts support international contact centers in their migration to the cloud (Hermes360). This strategic presence allows us to ensure optimal proximity to each of our customers and offer them simplified support at every stage. Contact us
