With 73 percent of businesses having experienced some type of operations interruption over the past five years, it has become more critical than ever before to understand the importance and distinctions between disaster recovery (DR) and business continuity (BC).
Oftentimes, the definitions of the two terms get muddled together because they both strive to achieve a similar goal: save businesses from unanticipated problems and guarantee uptime. Yet there are key differences between DR and BC, and misunderstanding these terms can create additional challenges and disadvantages for your business. Once these distinctions are recognized, however, it is easy to see how the hosted call center plays an integral part in strengthening a company’s DR and BC plan.
So, what is disaster recovery? It refers to the ability to work after a problem occurs, such as a computer virus, an incident of hacking or a natural disaster. When putting your DR plan in place, it is important to analyze the crucial aspect of your day-to-day business affairs – such as the primary form of client communication and data safety – so you can determine how to keep business flowing in the event of a disaster. For example, if a good chunk of your business is spent over the phone, you will want to consider implementing a backup phone system (something easily made possible with a hosted call center). By leveraging this technology, you can have virtual call center agents who would remain unaffected should disaster hit.
Business continuity, on the other hand, ensures continuous operations during a disaster. Accounting for how companies deal with disasters, BC planning accounts for the restoration and maintenance of IT operations as well as the functioning of business operations during unanticipated events. Overall, BC endeavors to prevent downtime and incurred costs.
By enlisting the help of a hosted call center, you are safeguarding your business from the havoc that comes from unexpected events. These third-party vendors store your critical data in the cloud, meaning that if your physical building goes down, your data stays up. Moreover, your data always remains secure and uncompromised during a trying time.
A good backup and recovery plan is integral to any successful business. How will you prepare for disaster?
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