In the past, we’ve covered the basics of what a predictive dialer is. In short, a predictive dialer cuts to the core of sales calls by quickly and efficiently identifying which customers are live and which are not, which leads to increased agent productivity, enhanced efficiency and a boost in sales. Now, it is time explore the hosted predictive dialer, its benefits and how it differs from a standard predictive dialer.
Differing from a regular predictive dialer system, a hosted solution is offered by a provider and is handled within the cloud, eliminating the need for physical hardware and equipment. The technology has become among the fastest growing in the modern IT environment, boasting a wide range of benefits. These can include:
- Rapid deployment
- Increased cost-efficiency
- Enhanced flexibility
- Simplified control
- Augmented Security
Anyone from sales representatives to call centers to those promoting political campaigns can turn to hosted predictive dialer technology to get in contact with their target audience. By logging onto a hosted system, users can then call out to their list of phone numbers. And just like a standard predictive dialer, users can monitor how many callers pick up so that the system can complete multiple dials to ensure that calls are being completed in a quick and orderly fashion. Even more, by tracking just how long each call is, a hosted predictive dialer can initiate new calls almost immediately after the previous one is completed, securing business productivity, efficiency and overall continuity.