As more channels of communication become available to the call center agent, working the phone lines can feel like a rather antiquated way of spending one’s day. With a hosted predictive dialer solution, however, agents are not only able to connect with as many potential customers as possible, but call center managers are able to rely on the technology knowing that the majority of technical support needs they may encounter will be dealt with by the third party providing the capabilities.
Space, Money and Productivity
While having an on-premise predictive dialer may not seem like so much trouble, the cost of maintaining such equipment can be burdensome on your likely already taxed IT department. By hosting your predictive dialer, you can rest assured that issues will be resolved in a timely manner with little to no disruption, allowing your agents to get back to work as quickly as possible and connect with more potential customers
Efficiency is King
When many contact center managers think of increasing productivity, the first solution is often to encourage agents to “work harder.” However, this can be a counter-intuitive request. What is more worthwhile is to help your agents succeed by giving them the tools that they need to work in a more efficient manner. The hosted predictive dialer solution is just such a solution. Agents will not only make sure that every connected call is more worthwhile, but they’ll be freed up to handle all other channels that your company is utilizing; a scenario that will allow your agent to be as efficient as possible through more channels than has ever previously been available.
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