The call center world is filled to the brim with untapped areas of opportunity that are ripe for the picking. There is always must-have information available for growing, learning and further delivering on the promise of bringing unprecedented technology to the table to satisfy customers. If you’re not seizing the moment, you’re falling behind – and in the process, leaving ample room for others to sneak past you. In fact, according to a RightNow Customer Experience Impact Report, 89 percent of consumers begin doing business with competitors immediately following a poor customer experience.
So, while many are finalizing their family vacations or tropical get-a-ways for this year’s approaching summer season, Vocalcom – a leading call center application and solutions provider – is packing its bags for the industry’s most anticipated event of the year – the 14th Annual Call Center Week 2013.
Taking place in Las Vegas, Nevada from June 10-14, Call Center Week stands as the world’s largest and most comprehensive call center event; in fact, last year’s Call Center Week was the largest in its event history. With over 1,200 customer-focused executives joining together to discuss innovation in the multi-channel call center environment – a specialty of Voclacom’s – we are ready to gain more knowledge, greater experience and stronger insight into how we can be at our peak in the call center industry for our customers.
This year, we’re looking forward to the master classes being led by leaders in the space, workshops being held by top solution providers, moderated roundtable discussions, live demos and the call center excellence awards ceremony, among many others.
