Vocalcom introduces the latest version of its Cloud Contact Center Software ™, introducing new native multichannel applications to Connect Everyone Everywhere. A Single Sign-on to Orchestrate Voice and Digital Interactions across social networks, websites, and mobile devices, along with traditional inbound, outbound and blended voice capabilities.
The Effortless Contact Center Software from Vocalcom, is leading the next-generation of contact center software, bringing the power to and Connect Everyone Everywhere. Whether you’re on your desktop or on the go, you have everything you need to be more productive, and satisfy your customers. Vocalcom Contact Center Software enables inbound, outbound or blended contact centers to operate across multiple channels, with all-in-one reporting, recording and CRM integration. All while delivering faster customer service.
The release includes native multichannel applications, and a unified multichannel agent desktop that allows agents to respond faster to all channels from one place. The Vocalcom multichannel desktop includes social, rich-mobile app, video chat, email, and SMS, in addition to traditional inbound, outbound, and blended voice capabilities.
In contrast to conventional Contact Center Solutions, with the Vocalcom Effortless contact center ‘99,999% Availability’, you are freed from the ongoing expenses, and headaches of running IT infrastructure for Contact Center Software. Vocalcom cloud contact center software is so easy to customize and use, your contact center can be up and running in days—no matter what size your company.
Best of all, Vocalcom Effortless Contact Center Software™ provides unique capabilities that foster personalized customer engagement across channels and touch points on an unprecedented scale. And all the contact center management tools and features you need to create an engaging, world-class contact center.
With its extensive expertise, technology, and ecosystem of partners, Vocalcom delivers secure cloud contact center software solution to help businesses run operations more effectively, increase agent productivity, and consistently deliver Enjoyable, Easy and Effective Customer Experiences.
The pressure to slash costs while boosting customer loyalty, managing customer experience, agent productivity, and new communications channels, can be overwhelming. Vocalcom makes it easier.
It’s Your Best Bet For Success Today!