The platform is initially a fully featured cloud-based contact center software that is based in South Africa and serving the SADC market.
Paving the Way in South Africa
Teleo has taken advantage of the growing cloud computing trend in the regional market and is covering a niche for cloud communications services which include voice and social interactions.
The solution, known as Teleo 3CS, is based on Vocalcom’s contact center software, awarded many times . Teleo aims to empower its contact center customers in the SADC region to better service their customers, improve agent performance and reduce operational costs.
Teleo have extended the power of the contact center software Hermes.NET with leading edge integration including Voice Biometrics, Video integration, Enhanced Social interactions, Personalized Voice Response and dynamic real-time analytics. Features that would normally be out of the reach of most contact center customers are now available on Teleo 3CS, in the cloud, “Pay as you go” subscription model. It’s the easiest setup possible for any contact center, allowing compagnies to be up and running in less than a working day with the best contact center software.
Teleo chose Vocalcom as their preferred contact center software partner because of their extensive feature base and open cloud architecture. Furthermore, Vocalcom’s contact center software afforded them the fastest time to market as a cloud communications platform provider, with the most extensive integration interfaces into other systems such as CRM and on premise PBXs.
Vocalcom offers its All-In-One contact centre software through either CPE or Cloud-based deployment. Hermes EC3 is a completely cloud-based contact center software for modern customer service, designed from the ground up to maximize productivity and efficiency. The agent console is an intuitive interface that will let agents respond to all support channels, from phone to social media, from one place, allowing agents to work from anywhere on an worldwide unified platform that supports any communication channel.
By delivering a web-based contact centre software that requires less computing power at both the desktop and the server level, this means the solution is deployable in days rather than months, and requires significantly less effort to manage and configure on an ongoing basis.
Teleo is Africa’s first true cloud communications company, providing contact center service accessible entirely via a web browser. Supported by tier 1 carrier Telco infrastructure and extensive international partners, they can get a customer operational in less than one business day. The company pioneers technologies that provide real value to end users which means better communication, improved revenues and reduced operating cost for our clients. From dynamic Voice/video response to kiosk based face recognition, their cloud communications solutions enable a new possibilities in how to service your customers. All our solutions are based in the cloud, which means you never have to pay the price of implementing and supporting a carrier grade infrastructure. Change the way your do business now with Teleo & Vocalcom; delivering the fastest, most reliable & feature packed cloud contact center.
Web ink : www.teleo.co.za
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