Colorado Company Implements Hermes.Net
Press One Customer Care is one of the largest outsourcers in the Colorado area. They successfully implemented Vocalcom’s Hermes.Net across their 2 locations. Vocalcom implemented two large scale architectures a primary production site and the second as a disaster recovery installed in their secure remote location.
Press One Customer Care is taking advantage of Vocalcom’s fully blended platform; Inbound with IVR, outbound predictive dialing, skills based routing and inbound email management. In the near future Press One Customer Care will be installing proactive web chat across their client’s web portals to interact via chat and video with their customers.
About Press One Customer Care:
Currently headquartered in Fort Collins, Colorado. Press-One offers complete scalability in vital business functions such as customer service outsourcing, lead generation and customer acquisition while maintaining the highest quality representation and operational integrity. Press-One provides an array of cost-effective, high-quality call center services to dozens of entities in retail, publishing, high-tech, education, government, freight and logistics support.