Dallas, TX – January 19, 2015: Vocalcom announced today that Vocalcom Cloud Contact Center Software Solution has been named as a 2015 INTERNET TELEPHONY Product of the Year Award winner.
Vocalcom Cloud Wins 2015 Internet Telephony Magazine Product of the Year Award for its Cloud Contact Center Solution
Vocalcom, a leading global provider of cloud contact center solutions announced that TMC, a global, integrated media company, has named Vocalcom Cloud Contact Center as a 2015 INTERNET TELEPHONY Product of the Year Award winner. This award recognizes and honors companies that have developed exceptional VoIP and IP Communications products and services. It further recognizes Vocalcom cloud contact center as a best-in-class solution, transforming the way companies interact with their customers simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise.
“On behalf of both TMC and INTERNET TELEPHONY Magazine, it is my pleasure to honour Vocalcom with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Cloud Contact Center Software solution has proven deserving of this elite status, and I look forward to future innovation and success from Vocalcom in 2015 and beyond.”
The INTERNET TELEPHONY Magazine Product of the Year award recognizes companies with superior software solutions that improve customer relationships. With Vocalcom Cloud Contact Center, companies can leverage customer history and preferences to deliver unprecedented and personalized experiences. The solution allows businesses to deliver an effortless and effective customer service experience with its advanced social, real-time management capabilities, enabling increased agent productivity through its optimal queue management and ability to intelligently connect agents and customers on any channel, anywhere. Its blended dialing capability further allows effective routing of inbound and outbound calls, allowing improved call handle times and ultimately, an elevated customer experience.
“We are honoured to receive the INTERNET TELEPHONY Magazine Product of the Year award for our Cloud Contact Center solution. Not only is it a prestigious distinction that bolsters our reputation in the industry, but it also indicates the increased importance of delivering an effortless and effective customer service experience,” said Anthony Dinis, CEO, Vocalcom. “Vocalcom Cloud Contact Center unifies contact center technologies for greater visibility, control, agility and unmatched success. No longer is robust, flexible, innovative technology only for those with deep pockets and large operations.”
The cloud contact center core from Vocalcom includes a multi-channel Automatic Call Distributor (ACD), and Interactive Voice Response (IVR) to route all inbound contacts across channels including voice, email, chat, text and social media messaging. In addition, Vocalcom’s customers benefit from a Quality Management suite, featuring multi-media audio recording and desktop screen capture to improve customer experience with better agent monitoring and training and real-time NPS surveys.
Due to the obvious financial benefits and flexibility, and the fact that regular upgrades and ongoing innovation are available without any additional burden on internal IT resources, thousands of companies worldwide are better able to focus on differentiating their customer experience and reducing customer effort, which is what drives customer satisfaction. By doing so, organizations are better able to quickly, simply and more cost-effectively improve customer experiences they deliver and grow their business.
The Vocalcom Cloud Solution further complements Salesforce.com’s Service or Sales Cloud as an enterprise-level, fully functional, entirely cloud-based call center solution.
The 16th Annual Product of the Year Award winners will be published in the January/February 2015 issue of INTERNET TELEPHONY Magazine.
About TMC’s INTERNET TELEPHONY Magazine
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly.