Vocalcom is a cloud-based call centre software disruptor. Its founder’s motto is “Never try to adapt or change old school solutions to new challenges, but rethink and revolutionise it.”Vocalcom has inked a deal with Quality Connex, a Sydney-based cloud software and consulting company, as its exclusive distributor in Australia and New Zealand.Under the terms of the agreement, Quality Connex has exclusive rights to sell the Vocalcom suite of cloud omnichannel contact centre solution and its native built-in solution for Salesforce in the region. These solutions help enterprises, contact centres and business process outsourcing companies to provide a rich customer engagement as well as improve collaboration and communications.Alexandre Oddos, chief operating officer of Vocalcom, said, “Quality Connex has successfully designed, built and supported Vocalcom cloud software for the past two years in the Australian market. This exclusive arrangement is recognition of the significant strategic growth that has been achieved and the customer success delivered by Quality Connex in supporting cloud-driven innovation while at the same time increasing Vocalcom’s brand recognition in the Australian market.Frost and Sullivan’s “Australian Contact Centre Market 2015” report found that that the contact centre market grew by more than 12% over 2013 to cross $260 million in 2014. At the same time, the research company forecasts that the hosted contact centre market will exceed a compound annual growth rate of 7% between 2014 and 2021 while the cloud contact centre solutions market will increase significantly with compound annual growth rate expected to exceed 35% in that same time frame.Sarel Roets, chief technology officer, Quality Connex, said, “We are thrilled that our success to date has been recognised with our appointment as exclusive distributor for Vocalcom in Australia and New Zealand. Our relationship has blossomed based on a true team approach to delivering cloud solutions to the market. As the only vendor able to provide a true cloud omnichannel offering Quality Connex has benefitted from both new avenues to market and the appetite for cloud-based software in Australian business.”Quality Connex provides a range of consulting services to private and public sector organisations and has successfully deployed Vocalcom solutions across Australia and New Zealand within a range of vertical market sectors. Both Vocalcom and Quality Connex have a mutual understanding of the skills and expertise required to improve their customers’ business in support of delivering a truly superior customer experience.
