Vocalcom, a leading global provider of cloud contact center and sales acceleration technology which helps businesses unlock massive productivity gains, and effortlessly personalize customer service experience, announced today that TMC, a global, integrated media company, has named its virtual contact center software as a 2015 CUSTOMER Contact Center Technology Award winner.
Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald’s, Disney, and ITV, who are using Vocalcom cloud customer contact technology to grow sales faster and deliver an effortless and highly personalized customer service experience, every time, and regardless of the channel.
“We are all about flexibility, and CUSTOMER magazine’s vision for a lean enterprise aligns perfectly with the Vocalcom cause of simplifying and personalizing customer service for better experiences. We’re honored that our omni-channel cloud customer contact technology has been selected for TMC’s Contact Center Technology Award,” said Vocalcom CEO, Anthony Dinis. “CUSTOMER magazine caters to some of the brightest innovators and thought leaders in the industry, and its recognition validates our commitment to delivering best-in-class cloud contact center and sales acceleration technology that helps organizations to leverage customer history and preferences to sell more and deliver faster, better customer service. I would like to thank CUSTOMER magazine for recognizing our Vocalcom achievements.”
The Vocalcom virtual contact center software solution breaks down barriers to allow customer service and sales reps to communicate across all contact channels quickly and efficiently. The greater use of mobile devices coupled with customers using different channels such as email, voice, chat, social media and mobile applications, to interact with an agent whilst preserving context, requires an omni-channel customer experience platform. Vocalcom virtual contact center software offers a comprehensive solution through which a customer online chat experience can travel through various mediums and still retain contextual information. Loved by both service teams and customers, Vocalcom is just easier.
It offers skills based routing, Visual IVR, intelligent queuing, real-time customer feedback survey, PCI-compliant credit card processing, comprehensive analytics, on-demand call back to replace hold times, real time personalized and interactive online video, a modern dialer and a wide variety of both agent and supervisor functions.
On the other hand, the Vocalcom sales acceleration software empowers sales reps with analytics driven intelligence and modern communication tools which allow them to prospect faster and close more sales.
What makes Vocalcom cloud customer contact technology stand out is that in addition to advanced contact center features, it gives you flexibility and boundless customization. It does so by easily integrating your back-office tools, syncing data from systems you use, and offering API options and services. Vocalcom makes it possible without hardware, coding or downloads.
This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
“Congratulations to Vocalcom for being awarded a 2015 CUSTOMER Contact Center Technology Award. Vocalcom cloud technology has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
Please visit www.customer.tmcnet.com.