Agent eXperience Give your agents a 360-degree view of the customer over time and across all channels with a single omnichannel desktop to manage all customer interactions as one single conversation.
Supervisor eXperience Leverage live supervisor dashboard to quickly take action on pressing issues and meet SLA targets. Vocalcom Analytics provides supervisor with real-time and historical insights on key business metrics and trends.
Admin eXperience Leverage the powerfully simplistic Vocalcom platform to optimize operations and processes while increasing agent efficiency. With the right solution in place, you’ll be able to increase NPS and revenue generation.
Customer eXperience Connect customers to the best available agent the first time and preserve context and history across channels to deliver personalized, effortless and consistent customer experiences — Every time.
Omnichannel eXperience Optimize customer experience, operational efficiency, and lower costs. Manage multichannel interactions effortlessly with a single integrated platform that works with existing systems and supports all channels.
Business eXperience We’ve got the tools you need to turn your service team into a sales machine and build more personal relationships with every customer. The right software can do a lot for your company.