Nearly 60 percent of consumers are not willing to stay on hold for more than 60 seconds, according to a recent survey from Velaro. However, according to a new poll this year, 86 percent of American consumers are put on hold every time they call a business.
Ready for the icing on the cake? The average person will spend 1.2 years on hold waiting for a call. To put that into perspective for you, this is over one-quarter of the time it took Dave Kunst to infamously walk around the entire Earth. Needless to say, customers want it to be easy to conduct business with you and they want you to be a reliable source for them.
It’s time for the on hold insanity to stop. It’s time to finally start responding to customers with unprecedented ease – regardless of how they contact you.
Now imagine being able to put your most valuable customers at the forefront of the queue or route them to your most experienced staff. Or, allowing your customers to let you know what time works best for them – not the other way around.
With Vocalcom’s award-winning virtual call center software powered by Hermes Cloud, we’ve worked to completely eliminate the experience of waiting on hold. In fact, we’ve saved customers over 10,000 years of hold time worldwide – and that’s a lot of hold time. Even better, with multi-channel integration, customers can be reached anytime and anywhere that’s most convenient for them.
