A Cloud Contact Center Cuts IT Labor Costs in Half, Energy Costs Up to 90 Percent

In today’s difficult economy, small businesses are always looking for ways to save money. One avenue that they may not be exploring as aggressively, however, is the world of the cloud. For example, as a contact center manager, it can be hard to determine which side of the fence you’d rather be on with so many varying opinions of cloud computing today. To help make murky waters a bit clearer, let’s take a look at some of the ways in which small businesses have saved money – and are anticipating further savings in the future – due to making the cloud move.

How Does the Cloud Save You Money?

Some of the biggest technical expenditures for any small business involves IT labor costs. By implementing a cloud contact center, you can reduce IT labor spending by about 50 percent.

Energy costs can cut into the profit margin of any small business as well. By doing away with the bulky, power-consuming in-house storage and placing your data within the cloud, small businesses have been able to cut energy costs by up to 90 percent.

More Small Businesses are Becoming Cloud-Bound

One great indicator of whether or not the latest technological advancement is worth the effort to implement is by seeing whether companies continue to utilize it after the initial hype has worn off. Small businesses seem to be recognizing the benefits of cloud computing, as their utilization of the cloud’s offerings has increased:

  • In 2009, small businesses used an average of one cloud service
  • By 2012, that number increased to four cloud services per small business
  • In 2015, the number of cloud services utilized by small businesses is projected to grow to seven

Cloud contact centers are quickly becoming a staple in the industry. The increases in the number of cloud services specifically utilized by small businesses point to their inevitable cost savings – are you ready to see just how vital a cloud solution can be to your contact center’s success?

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