An Inside Look at Vocalcom’s Salesforce Partnership and The Meaning of Being ‘Truly Cloud’

At Vocalcom, we take pride in our holistic, coherent and industry-defining partnerships. By combining our forces with other companies who are the best at what they do, we provide today’s most transformative and market disruptive cloud call center solutions. Recently, our very own Simon Harrison, VP of Product Marketing and Management, discussed our partnership with Salesforce in more detail, describing exactly what it means for customers.

Vocalcom implements its nearly 25 years of call center skills, expertise and capability into the Salesforce customer relationship management (CRM) environment, which, as one can imagine, is a very complementary scenario for our customers. Of course, Harrison, who describes the partnership as “fantastic” and “unique,” would whole-heartedly agree.

What really sets us apart from other competitors in the space – who interface with Salesforce – is that our product is entirely native to the environment. By that, we mean it’s built on the force.com platform (the same platform Salesforce is built on). We were also one of the first to use OpenCTI (the innovative cloud CTI adapter) for screen pops and connecting calls with what’s happening in the Salesforce application, and setup is entirely via Salesforce call center administration views. This allows for unprecedented accessibility, interoperability and efficiency, among many other advantages.

“Our solution is truly cloud,” Simon says. “There’s nothing to install on an agent’s computer…literally all you need is a headset and a Wi-Fi connection to login as an agent,” Harrison says, adding that with this partnership, customers can go from appexchange package install to screen pop in minutes.

And the best part of all is that you can enjoy a free 30-day trial of this call center technology. To learn more, click here.

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