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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
January 2018
5 Tips for Achieving First Contact Resolution
January 2018
5 Ways Personalization Drives Sales Success
January 2018
Top 7 Customer Engagement Trends in 2018
January 2018
5 Steps for a Perfect Live Chat Experience
January 2018
5 Ways Mobile Drives Customer Loyalty
December 2017
5 Reasons Why Your Customers Want an Omnichannel Experience
December 2017
6 Ways Predictive Dialers Drive Brand Success
December 2017
5 Key Benefits of IVR for Customer Service
December 2017
5 Ways Blended AI May Transform CX and Sales in 2018
November 2017
5 Essential Tips for Social Customer Service Communications
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