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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
May 2024
Transform your customer experience with AI
May 2024
AI in the Contact Centre: an ally for your customer service?
May 2024
Digitizing customer services: towards more proactive campaigns
April 2024
What are the benefits of IVR?
March 2024
The new distribution of CRM in customer services
December 2023
Satisfying customers is great, but how do you do it?
November 2023
IVR: optimize your call center for better interactions!
October 2023
Efficient debt collection: tips for bypassing answering machines and down time
September 2023
The secret recipe for 100% customer loyalty revealed!
September 2023
Do you wish to optimize your calls? Consider smart pairing!
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