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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
April 2021
7 essential tips for managing unhappy customers
April 2021
4 golden rules for a successful omnichannel customer experience
April 2021
Retail : The role of customer service in a phygital era
March 2021
The essential KPIs for great customer service
March 2021
Customer service: 6 trends to follow in 2021
March 2021
Web Callback: A Tool Serving CX
February 2021
ACD – Turning your call routing into an asset for customer satisfaction
February 2021
Choosing the right call center software in 2023
February 2021
Chatbots and AI : at the heart of an omnichannel customer experience
January 2021
CCaaS : 5 good reasons to move your contact center to the cloud
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