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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
September 2021
What is an ACD: Driving Seamless Customer Experiences Efficiently
September 2021
Chatbots: Recognizing Their Limits for Customer Service
July 2021
How to Reduce the Customer Effort Score and Optimize Customer Satisfaction
June 2021
5 Trends for the Call Center in 2021
June 2021
Power Dialers: How Can They Help You Drive Outbound Call Campaign Efficiency?
June 2021
Vocalcom and Salesforce: The Dynamic Duo Powering Great Customer Experiences
June 2021
10 key features for choosing your contact center solution
June 2021
Customer Service: 10 Essential Skills for a Call Center Agent
May 2021
Vocalcom and Salesforce: Powering Sales Acceleration Together
May 2021
What is Interactive Voice Response : Transforming the Customer Experience with Modern IVR
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