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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
January 2022
7 Customer Experience Trends to Watch in 2022
January 2022
Call Centers vs. Contact Centers: What is the Difference?
December 2021
Relying on customer service digitalization to aim for 100% satisfaction
November 2021
Improving your First Contact Resolution rate for Greater Customer Satisfaction
November 2021
4 Customer Service Pain Points (and How to Fix Them)
October 2021
Voice of the Customer: The Key to Customer Satisfaction
October 2021
Customer Experience: How can you adapt to customer and agent needs all year long?
October 2021
8 Essential Reasons to Use Live Chat for Your Business
October 2021
How to Manage Call Center Activity Peaks
September 2021
Empathy: At the Heart of a Great Customer Experience
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