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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
March 2023
Cold Calling and NPV: The New Arcep Dialing Plan explained
February 2023
How Does Vocalcom Respond to GDPR and Security Threats?
January 2023
What Is the Impact of Digitalization on Customer Service?
December 2022
How to Offer Proactive Customer Service
December 2022
Customer Knowledge: What Is It and How Does It Impact Customer Service?
November 2022
Call Centers: How Can You Solve the Cold Calling Dilemma?
November 2022
The 6 Biggest Customer Experience Trends That Will Dominate in the Next Two Years
October 2022
4 Essential Reasons to Move Your Contact Center to the Cloud
October 2022
How To Manage Your Website Leads For Great Customer Service
September 2022
Vocalcom business development
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