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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Blog article
December 2015
5 Tips for Optimizing Customer Feedback Surveys
December 2015
The Power of Live Chat for Online Customer Service
December 2015
5 Tips for Employee Engagement in the Contact Center
December 2015
6 Key Words for Driving Social Media Engagement
November 2015
5 Tips for Communicating with Unhappy Customers
November 2015
Digital vs. Humanized Customer Experience: Striking a Balance
November 2015
5 Ways to Drive Productivity in the Contact Center
November 2015
Driving Brand Success Through Customer Empowerment
November 2015
7 Rules for Exceptional Customer Service
November 2015
The Versatility of Video for Optimum Customer Engagement
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