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About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Hermes Interactions Analytics
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Customer Service
February 2016
5 Ways Twitter is Transforming Customer Service
January 2016
Workforce Optimization: A Winning Strategy for Brand Success
January 2016
Personalized Customer Service Wins Customer Loyalty
January 2016
SaaS, Premised Based, Rental or Hybrid – Which Contact Centre do you need?
January 2016
Helping Customers Help Themselves: The Benefits of Self-Service
December 2015
How Do You Define Excellent Customer Service?
December 2015
How to Measure First Call Resolution
December 2015
5 Tips for Employee Engagement in the Contact Center
November 2015
5 Tips for Communicating with Unhappy Customers
November 2015
5 Ways to Drive Productivity in the Contact Center
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