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Contact us
Request a demo
+33 (0)1 55 37 30 50
Portuguese
Español
Français
Capabilities
Overview
Inbound & Outbound calls
Overview
ACD
IVR
Outbound dialing
Omnichannel
Overview
Email
SMS
Live Chat
Social Media & Messaging
Web forms
Reporting & Analytics
Overview
Supervision
Reporting
Quality Management
Satisfaction Surveys
Integration
Overview
Universal CRM Connectors
Salesforce call center
WFM
Speech analytics
API & Webservices
AI & Automation
Overview
Chatbot & Voicebot
Smart pairing
Technology
Overview
Cloud
On premise
High availability
WebRTC
Security & Compliance
Solutions
Customer Service
Sales & Telemarketing
Collections
Offers
Hermes360
Overview
Hermes Digital Journey
Hermes Universal CRM Connectors
Salesforce Edition
Professional Services
Industries
Banks & Financial Services
Insurance
Healthcare
Leisure & Travel
Outsourcing
Retail & Services
Telecommunications
Utilities
Resources
Blog & News
Ebooks & Studies
Customer Stories
Events & Replays
About us
Who we are
Worldwide Presence & Partners
Careers
Awards
Catégorie: Omnichannel
December 2020
[Infographic] Omnichannel customer service : 10 stats to understand it all
November 2020
WhatsApp : Stay in touch with Millennials and Generation Z
October 2020
5 good reasons to deploy an omnichannel customer experience
June 2020
The Omni-Channel Imperative
September 2019
How to Optimize Your Omnichannel Strategy
August 2019
6 Tips for an Excellent Live Chat Experience
July 2019
How to Find Customer Pain Points
May 2019
4 Priorities of a Successful Omnichannel Brand
April 2019
6 Ways to Engage Customers on Social Media
March 2019
What Millennial Customers Are Looking for in 2019
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