In October 1992, George H. W. Bush, the 41st president of the United States, declared by written proclamation that the first week in October every year would be designated National Customer Service Week (NCSW). As this week commences the 21st anniversary of NCSW, the Vocalcom team would like to take the opportunity to congratulate everyone in the customer service sector for their dedication to customers and for continually raising the bar in customer service and customer satisfaction.
With today’s array of ever-advancing call center solutions, technology providers have become a vital part of this success. They have ultimately advanced the industry from what used to be a mono-channel, hardware-driven environment based on putting people in physical seats in a single location to what has become a flexible, cloud-based, channel-agnostic ecosystem.
From retail to finance to quick serve restaurants, all sectors are benefiting from these multi-channel call center solutions and enjoying the ability to close calls faster, enhance customer satisfaction and loyalty and reduce operational costs. It’s all about providing more functionality, flexibility and scalability, and that’s exactly what the sophistication of call center technology has brought us.
As an industry, we’ve come a long way since 1992, and Vocalcom is committed to working with its customers and partners to advance call center solutions even further. Most recently, we attended the Call Center and Customer Management Expo 2013, Europe’s largest exhibition and conference for call center and customer management solutions, held from October 2-3 in London.
Here’s to the next 21 years of advancing customer service. Looking to take your customer service to the next level? Click here to find out how our award-winning service solutions can help take you there.
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