CSL chooses Hermes.Net
CSL outsources a large part of Customer Relation Operations in Africa and France (insourced operations and outsourced). CSL with this big ambition has to rely on a Solid Technology Partner with a Reliable Solution,The choice of Hermes.Net is based mainly on these criteria:
- Multi Campaign
- Multimedia Blending: Inbound, Predictive Dialer, Email Campaigns, SMS, Chat, …
- Unified Agent Workspace
- Easy to Administrate & Go Live
- Powerful Web Scripter
- Flexibility,
- “Best Time to Call Engine based” on a powerful & smart predictive dialer
- Web Based Solution
- Full integration with existing Environment of Mauritius Telecom
- High Availability Platform (virtualization)
- SLA 24/7One month was enough to deploy the solution and assure complete & smooth migration from existing platform to HERMES.NET!
