CSL Mauritius is aiming to become a leader in the BPO Services

CSL chooses Hermes.Net

CSL outsources a large part of Customer Relation Operations in Africa and France (insourced operations and outsourced). CSL with this big ambition has to rely on a Solid Technology Partner with a Reliable Solution,The choice of Hermes.Net is based mainly on these criteria:

  • Multi Campaign
  • Multimedia Blending: Inbound, Predictive Dialer, Email Campaigns, SMS, Chat, …
  • Unified Agent Workspace
  • Easy to Administrate & Go Live
  • Powerful Web Scripter
  • Flexibility,
  • “Best Time to Call Engine based” on a powerful & smart predictive dialer
  • Web Based Solution
  • Full integration with existing Environment of Mauritius Telecom
  • High Availability Platform (virtualization)
  • SLA 24/7One month was enough to deploy the solution and assure complete & smooth migration from existing platform to HERMES.NET!

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