It’s the classic need for speed. People are calling today’s youth the “Google Generation,” representative of their constant need for high-speed browsing and instant gratification when it comes to online customer service. It’s unbelievable to now thing that American customers refuse to wait in line for longer than 15 minutes. As such, they have taken to the computer screen in the hopes of being serviced in a way that better fits their lifestyles.
This should be telling call center managers or decision-makers one and one thing only: Among the many call center solutions available today, they should be investing in one that boasts unprecedented online performance and service.
Why? Consider the following, according to a recent infographic by OnlineGraduatePrograms.com:
This should be sending one very important message to contact center managers: Without fast and efficient service, your customers will eventually abandon you, even if you’ve built customer loyalty. Does your call center solution support enhanced mobile and Web service for your customers?
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