Enjoying Your Call Center’s Social Life with Facebook

You have just arrived at the airport from a wonderful and relaxing exotic vacation. As you wait at baggage claim, you decide to connect to Facebook with your smartphone to rave all about how great your trip was; the food, the flight, the hotel and more. Instantly, your travel agent sees your comment on the social networking site and responds by thanking you for your feedback.

Not only are you impressed with this attention to detail, but you feel like the agent has formed a true relationship with you. Since you are delighted to see that your travel agent has continued this connection, you wonder if he could help you find a flight from New York to Los Angeles at the end of August. Your agent not only agrees to find you a flight, but helps you with accommodations and offers you a brochure for a 20 percent discount voucher.

Best of all, with a click of a button, you can now share this discount offer on any of your friend’s Facebook pages. For the customer, that means high satisfaction. For the agency, that means increased brand awareness and the likelihood of increased sales thanks to a peer recommendation.

All of this could not have been accomplished as simply without your travel agency’s call center, Facebook and Hermes Cloud. If you are looking for a better way to connect with your customers, we are here to help. Vocalcom’s Hermes Cloud solution provides:

  • Full access to message flow from social networks.
  • Continuous monitoring of Facebook activities.
  • Unique and innovative solutions for all Facebook interactions.

At Vocalcom, we offer call center applications that will benefit you and your customers through the use of social media. Connecting with your customers has never been this easy. To explore more about our disruptive cloud call center applications, solutions and offerings, click here.

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