Look at the many things your customers can do with their smartphone today – from playing their favorite music to buying an item online that they’re looking at in a storefront window to downloading one of 100,000 amazing apps, the power of smartphones is pretty amazing. If you’re running a telemarketing firm, need to be pretty amazing too, or they’ll quickly move on to your competitor.
Here are four ways that you can combine new age mobile service strategies with your telemarketing software to wow the mobile customer:
Finally, to stay on top of the most cutting-edge ideas, hold quarterly meetings with your call center agents. Have them bring their personal cell phones and show them all of the ways in which they can use them for innovative service and internal communications with staff and upper management. Solicit ideas for how you can continue to push the sales and service envelope through mobile using your telemarketing software. Foster conversations where there is no such thing as a bad idea, and incentivize your agents for their participation.
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