GRF builds its in-house customer service based on our contact center software

GRF Joins Forces with Vocalcom

Specialized in advisory, training & a panel of legal services online, GRF selected our contact center software to build its in-house customer service, managing customer inquiries, telemarketing, customer survey, debt collection & customers subscriptions renewal.

GRF is a French Group created in 1917 and specialized in edition of legal & accounting advisory for enterprises. GRF serve more than 300 000 entreprises and distribute 7 Millions of magazines & 150 000 books each year.

Different key features of our contact center software made the difference in GRF’s choice :

  • Strong & Powerfull Scripter & IVR Designer able to integrate any kind of business request
  • Easy to go campaigns
  • Unified platform & High Availability for all the Infrastructure
  • Unified administration
  • Flexible supervision & Reporting
  • Unified Agent Workspace for all channels : Email, Inbound, Predictive Dialer, Chat.

Founded in 1996, Vocalcom offers advanced contact center capabilities to operations of all sizes, having a customer base of over 600,000 users within 4,500 organisations across more than 40 countries.

Vocalcom has developed its contact center software including universal queuing functionality to address the multichannel customer experience, focusing on the potential for agents to act as one group even though they may be spread across multiple locations and using different technology. Previously, companies looking to add email and web chat capabilities to their contact centre were forced to seek out an additional vendor or deploy additional software and hardware. Vocalcom’s All-In-One contact center software is built around a universal queue, with skill-based routing of voice, email, social media and chat interactions. Agents can be assigned multiple interaction skills with several proficiency levels for each skill. With a strong background in outbound automation as well as inbound interaction handling, Vocalcom’s contact center software supports inbound customer service and support, outbound sales and marketing, and automated blended operations to maximise employee productivity and deliver a superior customer experience.

Vocalcom provides a single, scalable, comprehensive, end-to-end contact center software, the specific modular functionality of which can be switched on when required. It is a pure software application with a HMP architecture, leveraging SIP, which means it can be integrated into an existing PBX platform or provided as a turn-key solution including telephony platform, being a web-based, multi-tenanted and multi-lingual application.

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