How does a predictive dialer work? This may seem like an overtly simple question – especially for those well versed in the call center or the outbound sales space – but for those of us who are a bit novice, an explanatory overview breaking down the technology is always welcome and helpful.
In short, a predictive dialer is an automated telephone dialing system that manages and accelerates the amount of outbound calls an organization makes per day. For a high-volume call center or outbound telemarketing firm, this dialing system is absolutely vital.
Have you ever gotten a call from a 10-digit number but with no name in the caller ID? This is likely due to a predictive dialer system calling you before an agent has gotten on the line. This ensures that the agent is readily available for customers who are live – or who pick up the phone – to avoid obstacles like hang ups or encountering customer voicemails.
Now to answer the question at hand: How does this work? In a nutshell, by implementing highly strategic, mathematical methods involving algorithms that help the agents – and essentially, the system itself – save loads of time. The primary function of this offering is to alleviate the time spent by agents soliciting prospects by making it the responsibility of the technology. Even better, the solution can make adjustments to its calling behavior and patterns according to statistics and customer information it gathers in the process.
Now that you know the basics of what the technology is and how it works, go and check out your options to see if a predictive dialing system is right for you.
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