The quickest, easiest and most effective call center is one that operates on cloud-based call center software. There’s nothing simpler than managing all customer interactions through one single user interface while delivering great agent productivity. With the cloud becoming more popular in the workplace, have you ever wondered how it will affect the future of your business? Cloud call center software can provide you with a solution that will not only amaze your customers, but guarantee the long-term success of your company.
In the next 18 months, cloud capacity is expected to increase significantly. So, what can you expect for your business leading up to the year 2020? First, you can anticipate open source clouds to speed up projects and continue to drive cloud adoption. According to a recent Gartner report, public cloud offerings will account for 59 percent of all new cloud spending in North America between now and the year 2016. Lastly, the public cloud market will grow 18 percent to $131 billion in 2017.
The future for cloud is more than promising. So much so that analysts are already offering predictions beyond the year 2020. Also according to Gartner, the evolution from PC to cloud will propel invisible, sensor-enabled devices driven by applications and services. This means that users will work on various connected devices that are independent of a platform or operating system.
What will be the PC of 2023? Not surprisingly, it’ll be your smartphone and the cloud. With these future predictions in mind, it may be the right time to start preparing your business for cloud-based operations.
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