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If the Contact Center Were a Person, What Would It Be Thinking?

Allow us to pose one simple question: If the contact center were a person, what would it be thinking? If it had a brain, a heart and could formulate thoughts, what would they consist of? We’ve compiled a list of questions and thoughts that we think the contact center would say – that is, if it only had a voice (cue Wizard of Oz music).

1.)    Why aren’t I in the cloud yet?

By the end of 2015, more than 18 percent of contact center seats will be delivered within the cloud…so why aren’t I ranked within this elite group? I’d also like to be included in the over 50 percent of Global 1000 companies who will have stored customer-sensitive data in the cloud by the end of 2016. It will help lighten the weight of all of that legacy, in-house equipment – not to mention, it’s much more secure when it comes to more traditional computing methods.

2.)    I want to go multi-channel

Everyone’s doing it. Did you actually know that contact channels other than phone – like e-mail, Web self-service and chat – account for over 30 percent of all customer service engagements? It will not only help me to deliver more seamless service, but I can better keep up with the 57 percent of best-in-class companies that already measure support center success across all service channels.

3.)    Please integrate social media

It’s the perfect way to satisfy the advanced demands of your customers (plus, I don’t want you to experience the 15 percent increase in customer churn rate that can result from poor social channel integration). 

Interested in our solutions?

+1 888 622 5266

Get in touch and try it out

http: //www.vocalcom.com/blog/if-the-contact-center-were-a-person-what-would-it-be-thinking/
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        +post_content: "<p><img width="55" height="71" alt="" src="http://images.tmcnet.com/headshots/2012/a-boccamazzo.png" /><p>Allow us to pose one simple question: If the contact center were a person, what would it be thinking? If it had a brain, a heart and could formulate thoughts, what would they consist of? We&rsquo;ve compiled a list of questions and thoughts that we think the contact center would say &ndash; that is, if it only had a voice (cue <em>Wizard of Oz </em>music).</p>\t<p><strong>1.)&nbsp;&nbsp;&nbsp; </strong><strong>Why aren&rsquo;t I in the cloud yet?</strong></p><p>By the end of 2015, more than 18 percent of contact center seats will be delivered within the cloud&hellip;so why aren&rsquo;t I ranked within this elite group? I&rsquo;d also like to be included in the over 50 percent of Global 1000 companies who will have stored customer-sensitive data in the cloud by the end of 2016. It will help lighten the weight of all of that legacy, in-house equipment &ndash; not to mention, it&rsquo;s much more secure when it comes to more traditional computing methods.</p><p><strong>2.)&nbsp;&nbsp;&nbsp; </strong><strong>I want to go multi-channel</strong></p><p>Everyone&rsquo;s doing it. Did you actually know that contact channels other than phone &ndash; like e-mail, Web self-service and chat &ndash; account for over 30 percent of all customer service engagements? It will not only help me to deliver more seamless service, but I can better keep up with the <a href="https://www.vocalcom.com/115">57 percent of best-in-class companies</a> that already measure support center success across all service channels.</p><p><strong>3.)&nbsp;&nbsp;&nbsp; </strong><strong>Please integrate social media</strong></p><p>It&rsquo;s the perfect way to satisfy the advanced demands of your customers (plus, I don&rsquo;t want you to experience the 15 percent increase in customer churn rate that can result from poor social channel integration).&nbsp;</p></p>"
        +post_date: "2014-08-14 16:36:00"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "If the Contact Center Were a Person, What Would It Be Thinking?"
        +post_type: "post"
        +slug: "if-the-contact-center-were-a-person-what-would-it-be-thinking"
        #__type: null
        +"_wp_page_template": "default"
        +"inline_featured_image": "0"
        +"_wpml_media_featured": "1"
        +"_wpml_media_duplicate": "1"
        +"post_date_gmt": "2014-08-14 14:36:00"
        +"comment_status": "open"
        +"ping_status": "open"
        +"post_password": ""
        +"post_name": "if-the-contact-center-were-a-person-what-would-it-be-thinking"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2014-08-14 16:36:00"
        +"post_modified_gmt": "2014-08-14 14:36:00"
        +"post_content_filtered": ""
        +"guid": "https://www.vocalcom.com/if-the-contact-center-were-a-person-what-would-it-be-thinking/"
        +"menu_order": 1886
        +"post_mime_type": ""
        +"comment_count": "0"
        +"filter": "raw"
        +"status": "publish"
      }
    ]
  }
  "wp_head" => FunctionWrapper {#2588
    -_class: null
    -_function: "wp_head"
    -_args: []
    -_use_ob: false
  }
  "wp_footer" => FunctionWrapper {#2585
    -_class: null
    -_function: "wp_footer"
    -_args: []
    -_use_ob: false
  }
]

Custom Context

array:31 [
  "timber" => TimberManager {#5284
    -configuration: array:3 [
      "timber" => array:2 [
        "views_location" => "/views"
        "links" => array:2 [
          "archives" => array:1 [
            "news" => "post"
          ]
          "pages" => array:1 [
            "page_exemple" => 2
          ]
        ]
      ]
      "wordpress" => array:7 [
        "show_admin_bar" => false
        "clear_head_for_yoast" => true
        "query_vars" => array:5 [
          0 => "custom_var_1"
          1 => "custom_var_2"
          2 => "custom_var_3"
          3 => "custom_var_4"
          4 => "custom_var_5"
        ]
        "theme_supports" => array:6 [
          0 => "title-tag"
          1 => "post-formats"
          2 => "post-thumbnails"
          3 => "menus"
          4 => array:2 [
            "support" => "html5"
            "arg" => array:5 [ …5]
          ]
          5 => "yoast-seo-breadcrumbs"
        ]
        "menus" => array:2 [
          "primary" => "Menu Principal"
          "secondary" => "Menu Secondaire"
        ]
        "remove_action" => array:1 [
          "wp_head" => "wp_generator"
        ]
        "images_sizes" => array:1 [
          "square_sm" => array:3 [
            "w" => 300
            "h" => 300
            "crop" => array:2 [ …2]
          ]
        ]
      ]
      "acf" => array:2 [
        "google_map_api_key" => "AIzaSyAu3dKN5vnY2X4siAPEALK5hVUHkOF5fvE"
        "options" => array:1 [
          "options_page" => array:2 [
            "page" => array:4 [ …4]
            "sub_menus" => array:10 [ …10]
          ]
        ]
      ]
    ]
  }
  "services" => TimberService {#7854}
  "translations" => array:2 [
    "yagami_demo_title" => "Site de démonstration<br/> du starter thème "Yagami Adveris""
    "yagami_demo_content" => "Ce site Wordpress de démonstration présente le starter Adveris avec le thème "Yagami Adveris". Ce starter installe nativement les modules clés pour un site Wordpress optimisé. Le thème est ensuite adapté au design 100% sur-mesure créé par le studio créatif de l'agence."
  ]
  "src" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src"
  "img" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/src/img"
  "dist" => "https://www.vocalcom.com/wp-content/themes/yagami-adveris/web/dist"
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    "cookies_banner_text" => "En poursuivant votre navigation, vous acceptez l’utilisation des cookies pour vous proposer des services adaptés et mesurer la fréquentation du site. <a href="https://www.vocalcom.com/mentions-legales/#cookies">En savoir plus</a>"
    "footer_copyright" => "© Tous droits réservés - <a href="https://www.vocalcom.com/mentions-legales">Mentions légales</a> - Création du site : <a href="https://www.adveris.fr" target="_blank" rel="noopener">Adveris</a>"
    "option_contact_phone" => "01 83 62 85 80"
    "option_contact_email" => "[email protected]"
    "option_contact_email_address" => "13 rue Uzès, 75002 Paris"
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      "link" => "https://www.vocalcom.com/logo-vocalcom-3/"
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    "options_header_contact" => array:3 [
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      "url" => "https://www.vocalcom.com/contact/"
      "target" => ""
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    "options_header_demo" => array:3 [
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      "url" => "https://www.vocalcom.com/demo/"
      "target" => ""
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    "options_header_phone" => "+33 (0)1 55 37 30 50 "
    "mentions" => array:4 [
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        "acf_fc_layout" => "text"
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          "target" => ""
        ]
      ]
      2 => array:2 [
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        "link" => array:3 [
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          "target" => ""
        ]
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      3 => array:2 [
        "acf_fc_layout" => "link"
        "link" => array:3 [
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          "target" => ""
        ]
      ]
    ]
    "contact_subtitle" => "Interested in our solutions? "
    "contact_phone" => ""
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      "url" => "https://www.vocalcom.com/contact/"
      "target" => ""
    ]
    "contact_btn_right" => array:3 [
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      "target" => ""
    ]
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            +"type_label": "Custom Link"
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            +"target": ""
            +"attr_title": ""
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            +"classes": array:4 [ …4]
            +"xfn": ""
            +"current": false
            +"current_item_ancestor": false
            +"current_item_parent": false
            +"__title": "Offers"
            +"status": "publish"
          }
          +id: 1771
          +ID: 1771
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
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            "_menu_item_menu_item_parent" => "0"
            "_menu_item_object_id" => "1771"
            "_menu_item_object" => "custom"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => "#"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
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          +"post_excerpt": ""
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          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
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          ]
          +"_menu_item_xfn": ""
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          +"_menu_anchor": "field_5f6092fedfe99"
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          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 12:47:57"
          +"comment_status": "closed"
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          +"pinged": ""
          +"post_modified": "2020-09-30 09:29:29"
          +"post_modified_gmt": "2020-09-30 07:29:29"
          +"post_content_filtered": ""
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          +"menu_item_parent": "0"
          +"object_id": "1771"
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          +"type_label": "Custom Link"
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          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Offers"
          +"status": "publish"
          +"name": "Offers"
        }
        3 => MenuItem {#7582
          +children: array:1 [
            0 => MenuItem {#7580 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-87"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-87 menu-item-has-children"
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          +PostClass: "Timber\Post"
          +current: false
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          #menu: Menu {#2583}
          #_name: null
          #_menu_item_object_id: "78"
          #_menu_item_url: ""
          #menu_object: Post {#7583
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
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            #_next: []
            #_prev: []
            #_css_class: null
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            +post_author: "1"
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            +post_status: "publish"
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            #__type: null
            +"_menu_item_type": "post_type"
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            +"_menu_item_object_id": "78"
            +"_menu_item_object": "page"
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            +"_menu_item_classes": array:1 [ …1]
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            +"_is_disabled": "field_5f6092fedfe99"
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            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/resources/"
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            +"attr_title": ""
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            +"classes": array:4 [ …4]
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          }
          +id: 87
          +ID: 87
          +object_type: "post"
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            "_menu_item_object_id" => "78"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
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            "_menu_item_url" => ""
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            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
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            0 => ""
          ]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
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          +"_is_disabled": "field_5f6092fedfe99"
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          +"post_modified": "2020-09-30 09:29:31"
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          +"xfn": ""
          +"__title": "Resources"
          +"status": "publish"
          +"name": "Resources"
        }
        4 => MenuItem {#7578
          +children: array:2 [
            0 => MenuItem {#7576 …72}
            1 => MenuItem {#7574 …72}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-86"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-86 menu-item-has-children"
          +level: 0
          +post_name: "86"
          +url: "https://www.vocalcom.com/about-us/"
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          +current: false
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          +current_item_ancestor: false
          #menu: Menu {#2583}
          #_name: null
          #_menu_item_object_id: "80"
          #_menu_item_url: ""
          #menu_object: Post {#7579
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:12 [ …12]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 86
            +ID: 86
            +post_author: "1"
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            +post_date: "2020-07-02 14:23:59"
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            #__type: null
            +"_menu_item_type": "post_type"
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            +"_menu_item_object": "page"
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            +"_menu_item_classes": array:1 [ …1]
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            +"_is_disabled": "field_5f6092fedfe99"
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          }
          +id: 86
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            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
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            "_menu_item_url" => ""
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "1"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
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          ]
          +"_menu_item_xfn": ""
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          +"_menu_anchor": "field_5f6092fedfe99"
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          +"_is_disabled": "field_5f6092fedfe99"
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          +"post_modified": "2020-09-30 09:29:32"
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          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=86"
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          +"attr_title": ""
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          +"xfn": ""
          +"__title": "About Us"
          +"status": "publish"
          +"name": "About Us"
        }
      ]
      +id: 4
      +ID: 4
      +term_id: 4
      +name: "Main menu - Anglais"
      +title: "Main menu - Anglais"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: "primary"
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu-anglais"
      +"term_group": 0
      +"term_taxonomy_id": 4
      +"parent": 0
      +"count": 44
      +"filter": "raw"
      +"term_order": "0"
    }
    "secondary" => Menu {#2486
      +MenuItemClass: "Timber\MenuItem"
      +PostClass: "Timber\Post"
      +depth: 0
      +items: array:5 [
        0 => MenuItem {#7945
          +children: array:7 [
            0 => MenuItem {#7562 …71}
            1 => MenuItem {#6991 …73}
            2 => MenuItem {#7934 …73}
            3 => MenuItem {#7920 …72}
            4 => MenuItem {#7910 …73}
            5 => MenuItem {#7898 …73}
            6 => MenuItem {#7892 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-674"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-674 menu-item-has-children"
          +level: 0
          +post_name: "674"
          +url: "https://www.vocalcom.com/fr/logiciel-centre-appel/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2486}
          #_name: null
          #_menu_item_object_id: "549"
          #_menu_item_url: ""
          #menu_object: Post {#7940
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
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            #_css_class: null
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            +post_excerpt: ""
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            +post_type: "nav_menu_item"
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            #__type: null
            +"_menu_item_type": "post_type"
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            +"_menu_item_object": "page"
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            +"_menu_item_classes": array:1 [ …1]
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            +"_last_translation_edit_mode": "translation-editor"
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            +"_menu_anchor": "field_5f6092fedfe99"
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            +"_is_disabled": "field_5f6092fedfe99"
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            +"url": "https://www.vocalcom.com/fr/logiciel-centre-appel/"
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            +"classes": array:4 [ …4]
            +"xfn": ""
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            +"__title": "Fonctionnalités"
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          }
          +id: 674
          +ID: 674
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            "_menu_item_object_id" => "549"
            "_menu_item_object" => "page"
            "_menu_item_target" => ""
            "_menu_item_classes" => array:1 [ …1]
            "_menu_item_xfn" => ""
            "_menu_item_url" => ""
            "_last_translation_edit_mode" => "translation-editor"
            "menu_anchor" => ""
            "_menu_anchor" => "field_5f6092fedfe99"
            "is_disabled" => "0"
            "_is_disabled" => "field_5f6092fedfe99"
          ]
          +"___content": null
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          +"_prev": []
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          ]
          +"_menu_item_xfn": ""
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          +"_menu_anchor": "field_5f6092fedfe99"
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          +"_is_disabled": "field_5f6092fedfe99"
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          +"description": ""
          +"xfn": ""
          +"__title": "Fonctionnalités"
          +"status": "publish"
          +"name": "Fonctionnalités"
        }
        1 => MenuItem {#7880
          +children: array:3 [
            0 => MenuItem {#7878 …73}
            1 => MenuItem {#7876 …73}
            2 => MenuItem {#7874 …73}
          ]
          +has_child_class: true
          +classes: array:6 [
            0 => ""
            1 => "menu-item"
            2 => "menu-item-type-post_type"
            3 => "menu-item-object-page"
            4 => "menu-item-671"
            5 => "menu-item-has-children"
          ]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-671 menu-item-has-children"
          +level: 0
          +post_name: "671"
          +url: "https://www.vocalcom.com/fr/solutions/"
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          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2486}
          #_name: null
          #_menu_item_object_id: "632"
          #_menu_item_url: ""
          #menu_object: Post {#7881
            +ImageClass: "Timber\Image"
            +PostClass: "Timber\Post"
            +TermClass: "Timber\Term"
            +object_type: "post"
            +custom: array:13 [ …13]
            #___content: null
            #_permalink: null
            #_next: []
            #_prev: []
            #_css_class: null
            +id: 671
            +ID: 671
            +post_author: "1"
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            +post_excerpt: ""
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            #__type: null
            +"_menu_item_type": "post_type"
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            +"_menu_item_object_id": "632"
            +"_menu_item_object": "page"
            +"_menu_item_target": ""
            +"_menu_item_classes": array:1 [ …1]
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            +"_menu_anchor": "field_5f6092fedfe99"
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            +"_is_disabled": "field_5f6092fedfe99"
            +"post_date_gmt": "2020-09-07 14:55:33"
            +"comment_status": "closed"
            +"ping_status": "closed"
            +"post_password": ""
            +"post_name": "671"
            +"to_ping": ""
            +"pinged": ""
            +"post_modified": "2020-10-16 11:06:15"
            +"post_modified_gmt": "2020-10-16 09:06:15"
            +"post_content_filtered": ""
            +"guid": "https://www.vocalcom.com/?p=671"
            +"menu_order": 34
            +"post_mime_type": ""
            +"comment_count": "0"
            +"filter": "raw"
            +"db_id": 671
            +"menu_item_parent": "0"
            +"object_id": "632"
            +"object": "page"
            +"type_label": "Page"
            +"url": "https://www.vocalcom.com/fr/solutions/"
            +"target": ""
            +"attr_title": ""
            +"description": ""
            +"classes": array:4 [ …4]
            +"xfn": ""
             …5
          }
          +id: 671
          +ID: 671
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:13 [ …13]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": " "
          +"post_date": "2020-09-07 16:55:33"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": ""
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"_last_translation_edit_mode": "translation-editor"
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:33"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=671"
          +"menu_order": 34
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 671
          +"menu_item_parent": "0"
          +"object_id": "632"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Solutions"
          +"status": "publish"
          +"name": "Solutions"
        }
        2 => MenuItem {#7872
          +children: array:3 [ …3]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-post_type menu-item-object-page menu-item-670 menu-item-has-children"
          +level: 0
          +post_name: "670"
          +url: "https://www.vocalcom.com/fr/produits/"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2486}
          #_name: null
          #_menu_item_object_id: "642"
          #_menu_item_url: ""
          #menu_object: Post {#7873 …65}
          +id: 670
          +ID: 670
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
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          +"_next": []
          +"_prev": []
          +"_css_class": null
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          +"post_date": "2020-09-07 16:55:34"
          +"post_excerpt": ""
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          +"post_title": "Produits"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "post_type"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "page"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
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          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-07 14:55:34"
          +"comment_status": "closed"
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          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=670"
          +"menu_order": 38
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 670
          +"menu_item_parent": "0"
          +"object_id": "642"
          +"object": "page"
          +"type_label": "Page"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Produits"
          +"status": "publish"
          +"name": "Produits"
        }
        3 => MenuItem {#7864
          +children: array:1 [ …1]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-1866 menu-item-has-children"
          +level: 0
          +post_name: "ressources-2"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2486}
          #_name: null
          #_menu_item_object_id: "1866"
          #_menu_item_url: "#"
          #menu_object: Post {#7865 …65}
          +id: 1866
          +ID: 1866
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
          +"_permalink": null
          +"_next": []
          +"_prev": []
          +"_css_class": null
          +"post_author": "1"
          +"post_content": ""
          +"post_date": "2020-09-14 18:56:49"
          +"post_excerpt": ""
          +"post_parent": 0
          +"post_status": "publish"
          +"post_title": "Ressources"
          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-14 16:56:49"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:15"
          +"post_modified_gmt": "2020-10-16 09:06:15"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=1866"
          +"menu_order": 42
          +"post_mime_type": ""
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          +"filter": "raw"
          +"db_id": 1866
          +"menu_item_parent": "0"
          +"object_id": "1866"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Ressources"
          +"status": "publish"
          +"name": "Ressources"
        }
        4 => MenuItem {#7860
          +children: array:2 [ …2]
          +has_child_class: true
          +classes: array:6 [ …6]
          +class: "menu-item menu-item-type-custom menu-item-object-custom menu-item-983 menu-item-has-children"
          +level: 0
          +post_name: "notre-entreprise"
          +url: "#"
          +PostClass: "Timber\Post"
          +current: false
          +current_item_parent: false
          +current_item_ancestor: false
          #menu: Menu {#2486}
          #_name: null
          #_menu_item_object_id: "983"
          #_menu_item_url: "#"
          #menu_object: Post {#7861 …65}
          +id: 983
          +ID: 983
          +object_type: "post"
          +"ImageClass": "Timber\Image"
          +"TermClass": "Timber\Term"
          +"custom": array:12 [ …12]
          +"___content": null
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          +"_css_class": null
          +"post_author": "1"
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          +"post_date": "2020-09-10 14:42:50"
          +"post_excerpt": ""
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          +"post_status": "publish"
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          +"post_type": "nav_menu_item"
          +"__type": null
          +"_menu_item_type": "custom"
          +"_menu_item_menu_item_parent": "0"
          +"_menu_item_object": "custom"
          +"_menu_item_target": ""
          +"_menu_item_classes": array:1 [ …1]
          +"_menu_item_xfn": ""
          +"menu_anchor": ""
          +"_menu_anchor": "field_5f6092fedfe99"
          +"is_disabled": "1"
          +"_is_disabled": "field_5f6092fedfe99"
          +"post_date_gmt": "2020-09-10 12:42:50"
          +"comment_status": "closed"
          +"ping_status": "closed"
          +"post_password": ""
          +"to_ping": ""
          +"pinged": ""
          +"post_modified": "2020-10-16 11:06:16"
          +"post_modified_gmt": "2020-10-16 09:06:16"
          +"post_content_filtered": ""
          +"guid": "https://www.vocalcom.com/?p=983"
          +"menu_order": 44
          +"post_mime_type": ""
          +"comment_count": "0"
          +"filter": "raw"
          +"db_id": 983
          +"menu_item_parent": "0"
          +"object_id": "983"
          +"object": "custom"
          +"type_label": "Custom Link"
          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"xfn": ""
          +"__title": "Notre entreprise"
          +"status": "publish"
          +"name": "Notre entreprise"
        }
      ]
      +id: 3
      +ID: 3
      +term_id: 3
      +name: "Main menu"
      +title: "Main menu"
      +options: array:1 [
        "depth" => 0
      ]
      +raw_options: []
      +theme_location: null
      +TermClass: "Term"
      +object_type: "term"
      +_children: null
      +taxonomy: "nav_menu"
      +"slug": "main-menu"
      +"term_group": 0
      +"term_taxonomy_id": 3
      +"parent": 0
      +"count": 46
      +"filter": "raw"
      +"term_order": "0"
    }
  ]
]

Super Globals


$_COOKIE
array:1 [
  "_icl_current_language" => "en"
]
$_SERVER
array:51 [
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  "USER" => "www-data"
  "HOME" => "/var/www"
  "SCRIPT_NAME" => "/index.php"
  "QUERY_STRING" => ""
  "REQUEST_METHOD" => "GET"
  "SERVER_PROTOCOL" => "HTTP/1.1"
  "GATEWAY_INTERFACE" => "CGI/1.1"
  "REDIRECT_URL" => "/blog/if-the-contact-center-were-a-person-what-would-it-be-thinking/"
  "REMOTE_PORT" => "18828"
  "SCRIPT_FILENAME" => "/var/www/vocalcom.com/htdocs/index.php"
  "SERVER_ADMIN" => "[no address given]"
  "CONTEXT_DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "CONTEXT_PREFIX" => ""
  "REQUEST_SCHEME" => "https"
  "DOCUMENT_ROOT" => "/var/www/vocalcom.com/htdocs"
  "REMOTE_ADDR" => "162.158.158.172"
  "SERVER_PORT" => "443"
  "SERVER_ADDR" => "146.59.199.96"
  "SERVER_NAME" => "www.vocalcom.com"
  "SERVER_SIGNATURE" => "<address>Apache/2.4.41 (Ubuntu) Server at www.vocalcom.com Port 443</address>\n"
  "PATH" => "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/snap/bin"
  "HTTP_CDN_LOOP" => "cloudflare"
  "HTTP_CF_CONNECTING_IP" => "3.230.1.126"
  "HTTP_CF_REQUEST_ID" => "061fbcc7c70000f9f7f5987000000001"
  "HTTP_ACCEPT_LANGUAGE" => "en-US,en;q=0.5"
  "HTTP_ACCEPT" => "text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8"
  "HTTP_USER_AGENT" => "CCBot/2.0 (https://commoncrawl.org/faq/)"
  "HTTP_CF_VISITOR" => "{\"scheme\":\"https\"}"
  "HTTP_X_FORWARDED_PROTO" => "https"
  "HTTP_CF_RAY" => "5eac971fa908f9f7-LHR"
  "HTTP_X_FORWARDED_FOR" => "3.230.1.126"
  "HTTP_CF_IPCOUNTRY" => "US"
  "HTTP_ACCEPT_ENCODING" => "gzip"
  "HTTP_CONNECTION" => "Keep-Alive"
  "HTTP_HOST" => "www.vocalcom.com"
  "proxy-nokeepalive" => "1"
  "SSL_TLS_SNI" => "www.vocalcom.com"
  "HTTPS" => "on"
  "WPR_ENC" => "_gzip"
  "WPR_SSL" => "-https"
  "REDIRECT_STATUS" => "200"
  "REDIRECT_SSL_TLS_SNI" => "www.vocalcom.com"
  "REDIRECT_HTTPS" => "on"
  "REDIRECT_WPR_ENC" => "_gzip"
  "REDIRECT_WPR_SSL" => "-https"
  "FCGI_ROLE" => "RESPONDER"
  "PHP_SELF" => "/index.php"
  "REQUEST_TIME_FLOAT" => 1604139069.4528
  "REQUEST_TIME" => 1604139069
]

User


false