The New Year is right around the corner, and as result, the Internet is buzzing with top projections, forecasts and expectations for a number of hot technologies that impact the state of the contact center. One such technology is cloud computing. Let’s take a look at a consolidated roundup of the top predictions for the cloud space – and as such, the cloud contact center space – thus far.
These numbers spell out quite a bit for those in the contact center arena. For starters, the cloud contact center will experience unfathomable growth next year and in the years to come. As such, the cloud security market will spike, as contact center and IT managers will want to ensure that their information is secure within their cloud environment. These numbers will certainly take into effect as more companies come to the realization that the cloud provides very promising competitive advantages. Where do you see the cloud heading next year or perhaps even farther than that?
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