Black Friday – otherwise known as the Holy Grail of holiday shopping – is in less than one month, and there are barely two months until Dec. 25. This holiday season is slated to be one of the shortest thanks to the time of the year with which Thanksgiving falls, putting a major squeeze on retailers and service facilities worldwide – and, of course, positioning mobile interaction to be at an all-time high this year. Give your customers what they want this holiday season—exceptional mobile service experiences.
Here are four ideas you can apply from companies who are excelling at mobile engagement:
This holiday season, you can help your customers quickly and easily navigate their “to do” list with the tools made available in your virtual call center. A virtual call center solution can be cloud-based or on-premise, offering all-in-one multi-channel capability coupled with the simplicity of a universal interface.
A virtual call center maximizes agent productivity, with some companies seeing gains of up to 300 percent. The more productive your agents are, the more productive your customers will be and, during the holidays, that’s something they will definitely appreciate.
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