Sodexo Utilizes Vocalcom Solutions
Sodexo relies on the expertise and solutions of VOCALCOM to keep close to its customers:
- Industry: motivation solutions by cheques and services cards: meal vouchers / gift cards / leisure checks / meal cards etc …
- VOCALCOM solution is perfect to optimize leads detection campaigns and customer care service. It allows the KPI’S control. • The expertise of VOCALCOM employees’ allowed us to create our contact center campaigns on the requested timelines
- The main activity of our contact center is: prospecting, customer loyalty, recovery, placing orders, managing customer complaints.
- The expected objectives: improving team performance, recording all the data in our CRM, calculate the performance indicators, incoming and outgoing calls monitoring, to have the breakeven point of the different Marketing actions Anissa DAHMEN Ep. KAMMOUN, Sales Manager Motivation Solutions – Tunisia