Supporting a Unified Workspace with Predictive Dialer Technology

What can a more unified workplace mean for your call center? The mere sight of a facility overflowing with more satisfied and informed agents should be motivation enough, but if not, envision an extensive customer base that is left similarly satisfied. Wouldn’t that be nice? In actuality, this is more than possible.

 Vocalcom offers a predictive dialer technology that can make each workday easier for you. Keep reading to find out about the different features that our leading-edge technology provides and how it can help maximize your company’s overall workspace.

Digital customer service enables you to completely bypass outdated legacy software. No longer restricted by physical barriers, your agents can fully leverage the power of the digital world to manage calls, e-mail and chat interaction through one single, easy-to-use interface.

Monitoring KPIs and valuable metrics anywhere and anytime is no longer optional, it’s absolutely mandatory. Our technology’s real-time monitoring feature can do exactly that by providing advanced reporting and an easy-to-use administration interface to let you effectively and successfully manage and track your campaigns.

Save your agents time and increase efficiency with a feature that can bring customer information to the desktop instantly. CTI screen pops save crucial processing time by providing agents with a complete customer interaction history.

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