By now, contact center managers have no doubt heard about the benefits of predictive dialer technology. For those who are still in the dark, let’s take a look at some of the most common benefits of the offering, as well as take an appreciative look at the next step in such technology: the hosted predictive dialer.
Increase Call Volume
Automatically filtering out busy signals, disconnected calls fax and answering machines is such a vital service provided by predictive dialing. Once your agents get to experience the efficiency of the process, they’ll never be able to go back to conventional dialing.
Increase Live Contacts
With the ability to automate outbound dialing and call-backs, your agents only connect with live answering human beings. At the end of the day, this can increase the average agent’s talk time by up to 300 percent.
Improve Campaign Tracking
Much has been made of the predictive dialing benefits for agents, but it is also beneficial for consumers. By better understanding when customers are available, agents are able to call at the right times and get in touch when it is convenient for the people being called.
Significant Cost Savings
This last element brings in the hosted predictive dialer component. By hosting your predictive dialer software, you save your business the added expense of paying an in-house employee to oversee the hardware that is otherwise hosted off-site.
With so many benefits to the hosted predictive dialer, the question is no longer why you would implement such a service, but how it has become inevitable for contact centers around the world.
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