The Virtual Call Center and Social Media

It’s no secret that most people walk around with a smartphone, or they at least own technology that enables easy Internet connectivity at practically any given time. With both mobile and social media use currently exploding, it’s more than clear that these two communication vices are somehow linked.

Business Insider Intelligence has certainly found this to be the case, having discovered that since mobile users now have the ability to check and compare prices no matter where they are located, social media has become an active part of social commerce.

Given the fact that a majority of consumers now rely on virtual means to obtain and discuss information, virtual call centers must embrace the mediums and tactics their clients are now using. How can this be accomplished?

Vocalcom provides more than one way for businesses to make their virtual call centers both social media- and mobile-friendly. Since mobile devices provide users access to an almost constant social experience, utilizing both mobile and social media engagement is of paramount importance. By incorporating social media as a part of the virtual call center experience, interactions can take place with consumers via the medium they most frequent – social media.

It’s also important to recognize that in order to make social media work best for you and your business, more than one outlet must be used. Twitter and Facebook are great tools for generating the leads and interactions you’re looking for, but you have to use them the right way. Vocalcom’s software makes it possible to sell on Twitter in real-time, use Facebook to generate new leads, identify new visitors to your website and more.

With the explosion of mobile and social media use, it’s import for virtual call centers to implement the necessary technology that will bring them full circle. Click here to learn more about the different software solutions and tools Vocalcom provides.

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