The disaster recovery (DR)-as-a-Service (DRaaS) market is quickly and consistently growing, with key drivers, trends, and untapped areas of opportunity. In a recent global DRaaS and business continuity market report, it was estimated that the market would grow from $640.8 million this year to $5.77 billion by 2018 – representing a CAGR of 55.2 percent in only five years. As organizations continue to seek call center solutions that ensure business continuity and reduce investments on IT infrastructure, disaster recovery will continue to be a predominant business consideration.
So, what trends can we expect to see from the disaster recovery space over the remainder of 2013? Let’s take a look at three.
In a disaster recovery preparedness survey conducted last year by Symantec, it was revealed that SMB executives seriously considered DR planning when looking to invest in new technologies. In fact, over one-third (34 percent) of executives noted that DR had a “moderate” or “very large” impact on their decision to adopt public cloud computing, with 37 percent saying it affected their decision to invest in private cloud computing. It is therefore being predicted that DR will continue to be a major influencing factor when considering investing in new technologies throughout 2013. Needless to say, organizations looking to strengthen their DR preparedness need to seriously consider call center solutions – preferably, hosted or Web-based – prior to investment.
No one likes to bring up the fact that smaller businesses are usually more at risk of being affected by a disaster than larger enterprises, but with the average outage costing the small- to medium-sized business (SMBs) a whopping $12,000 per day, it seems worth addressing. However, research is hinting that maybe, just maybe, small businesses are finally be catching up.
Back in 2011, a Symantec survey shows that 50 percent of SMBs have no disaster recovery plan in place, despite the fact that 65 percent operate in areas that are vulnerable to natural disasters. It seems the larger the company is, the better equipped it is to handle disasters. Since then, similar surveys have revealed almost identical results, signifying that SMBs’ awareness hasn’t necessarily dropped, but their efforts haven’t increased, either. This represents a huge area of opportunity for solutions providers who target the SMB, as well.
Remote workers and offices are drastically growing and representing a huge shift in the business environment. Remote working entails many advantages which are becoming increasingly realized. A report by International Data Corp. (IDC) shows that the mobile workforce will peak at 1.3 billion people by 2015. This will represent about 37 percent of the world’s overall workforce. This heavy growth of remote workers (or telecommuters, mobile workers) will only call for a greater need of supporting remote offices. This in turn will require a greater need for disaster recovery plans and preparedness within remote offices.
In fact, a recent Sepaton enterprise survey revealed that 11 percent of data in enterprise data centers was protected by a “less-than-adequate” DR plan, with 15 percent of remote offices saying the same. Apparently, this is an improvement from when the survey was conducted that time the previous year, where over one-third of data in remote offices was unprotected from potential disasters. This is bound to change – and considering the rapid growth of remote working, we’re likely to see this change very soon.
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