It’s indisputable: the cloud is permanently changing the call center. If you’re a call center manager, IT administrator or system integrator who hasn’t yet considered the immense possibilities that cloud computing offers, then you’re a few steps behind in a game of which other players are rapidly moving forward. Don’t believe us? Let’s take a look at three essential reasons why you’re seriously missing out if you’re not currently cloud-bound.
Likely, your competition has already risen to the cloud and is getting business done faster and more efficiently. In fact, according to DMG Consulting, by the end of 2015, more than 18 percent of contact center seats will be delivered by cloud-based contact center infrastructure providers. Don’t be fooled, the quickly growing rate of cloud contact center adoption most certainly includes your competitors.
The cloud offers stellar security and protection – whether it’s to ensure uptime during hurricane season or for preserving vital customer information with rock solid backup support. Despite what you may hear, increased security is a huge reason why contact centers are increasingly relying on cloud technology. In fact, a recent survey revealed that 57 percent of cloud computing users feel that their security is actually increased when compared to traditional methods of computing and data backup, according to Gartner. Additionally, 99 percent of companies in a separate survey said that security played a major role in the selection of a cloud deployment model.
Perhaps most notable of all is the cloud’s ability to lower overall costs for the contact center. In fact, a recent study found that 88 percent of cloud users pointed to cost savings and 56 percent agreed that cloud services have helped them boost profits.
The reason why you need a cloud contact center seems more than clear. Are you ready to take your contact center operations to the cloud?
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