Unified communications (UC) – the combination of real-time communication services like video conferencing and presence with non-real-time communication services like email, fax and SMS – continues to enable businesses to cut costly corners, bolster performance and, ultimately, generate more revenue. Thanks to the advent of IP networks, a growing sophistication of IP telephony and the ways in which data traffic is transferred and handled, the UC market is now being slated for more growth than ever before, and this growth is undoubtedly defining the call center software being demanded by leading edge companies today.
In the research report, “Unified Communications Market – Global Industry Analysis, Size, Share, Trends and Forecast 2012-2018,” top industry analyst Transparency Market Research valued the UC market at $22.8 billion by 2011, and this growth is expected to reach $61.9 billion in 2018. This translates to a compound annual growth rate of 15.7 percent from 2012-2018 and represents an almost tripling in revenue growth.
Among other technologies fueling this growth are the bring your own device (BYOD) trend as well as enterprise mobility, which Transparency Market Research reports will make a dent in the global unified communications market due to their flexible nature for communications.
In related reports, market research firm Research and Markets recently predicted that the global Unified Communication-as-a-Service (UCaaS) market will grow at a higher CAGR of 25.46 percent from 2012-2016, with a driving factor being the increasing need for centralized management. UCaaS is a delivery model in which a variety of communication and collaboration applications and services are outsourced to a third-party provider and delivered over an IP network.
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