U.S. Department of Commerce Investing in Cloud CRM

The United States’ economical health has – notably – been suffering over the past few years. After grappling with how to best bolster its frigid financial state, it now looks like the U.S. Department of Commerce – the cabinet department of the U.S. government concerned with promoting economic growth – is turning to the cloud to help improve its customer relationship management (CRM) capabilities.

According to reports, this could include a multi-year contract opportunity for a cloud-based CRM system that is yet to be determined. This especially brings attention to the growing importance and expansive nature of cloud technology for every sector – whether you’re relying on the cloud for a virtual call center or for vital governmental purposes.

A supposed major objective of making the cloud move is to support the feds’ enterprise-wide CRM approach, including developing a “performance-driven CRM strategy with agency-wide involvement,” according to a statement from the department itself.

The department will also leverage the power of cloud CRM to meet the following initiatives, according to Ecommerce Times:

·         Better compliance with the Obama administration’s request for higher cloud priority in IT investments

·         Better promotion of centralized, shared services

·         Improved costs

·         Consolidation of the department’s existing disparate IT systems

Which specific vendor the feds are looking to rely on is yet to be determined; however, the department did release a request for information (RFI) that was directed to vendors. Although this new cloud project is still in its inception phase, we’ll be sure to keep you updated as it further develops. In the meantime, click here to learn more details about the project.

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