Vocalcom Cloud Contact Center Software receives INTERNET TELEPHONY TMC Labs Innovation Award

Vocalcom, a leading global provider of contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named Vocalcom cloud contact center software as a 2015 INTERNET TELEPHONY TMC Labs Innovation Award winner.The INTERNET TELEPHONY TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The awards are bestowed to those companies demonstrating ground-breaking contributions to the industry.“The INTERNET TELEPHONY TMC Labs vision for a lean enterprise aligns perfectly with the Vocalcom cause of simplifying and personalizing customer service for better experiences” said Anthony Dinis, Founder and CEO, Vocalcom. “Vocalcom cloud contact center has been crafted to deliver smart, intuitive, enterprise level contact center functionality that is easy to implement and manage and–most importantly–enables call center agents to deliver excellent customer service. Our solutions are PCI-compliant and offer advanced call recording and analytics to increase customer satisfaction. We’re honored that TMC has recognized these capabilities.”Vocalcom cloud contact center and sales acceleration software are cloud customer contact solutions from Vocalcom that empower customer service and sales professionals to grow sales faster and deliver a personalized and unique customer service experience.The Vocalcom sales acceleration software, empower sales reps with analytics driven intelligence and modern communication tools which allows them to prospect faster and close more sales. Vocalcom makes it possible without hardware, coding or downloads.The solutions integrate with leading CRM applications, such as Salesforce, Ms Dynamics, and Zendesk, make customer data easily accessible, so agents never have to wade through endless systems to provide superior service. Vocalcom cloud customer contact solutions offer end to end capabilities which make it a highly attractive model for organisations looking to migrate from on-premise capital intensive solutions.“Congratulations to Vocalcom for being awarded a 2015 INTERNET TELEPHONY TMC Labs Innovation. Vocalcom cloud contact center software has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience, and sales grow” stated Rich Tehrani, CEO, TMC. “I look forward to seeing more innovative solutions from them as they continue to contribute to the future of IP communications,” Tehrani added.The 2015 TMC Labs Innovation Award winners will be highlighted in the July/August issue of INTERNET TELEPHONY magazine.About INTERNET TELEPHONY magazine:INTERNET TELEPHONY magazine has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers.For more information, please visit www.itmag.com.About TMC:TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.For more information about TMC, visit www.tmcnet.com.

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