In the tech sector, it seems that a new vocabulary word is becoming a part of our vernacular every day—no one more so than virtualization. So what exactly is virtualization? And is it really different than cloud computing?
Simply put, virtualization refers to the virtual version of an operating system, server, storage device or network. At the end of the day, the overarching goal of virtualization is to centralize administrative tasks and enhance efficiencies for businesses. While companies used to have to manage multiple servers, resources can now be accessed from one server which leads to less energy consumption and less maintenance.
The fact that virtualization is quickly growing in ubiquity does not come as a surprise, namely because of the benefits it affords. In addition to the cost savings associated with migrating physical servers over to virtual machines and consolidating them onto fewer physical servers, virtualization also allows companies to provision and deploy more seamlessly, increase uptime, guarantee disaster recovery and extend the lifecycle of older, legacy applications.
Virtualization may have high upfront costs, but in the long run, the process can save your business quite a lot of money. There are several types of virtualization including hardware, software, network, desktop and storage – all of which bring countless benefits to business.
Virtualization has certainly found its home as a leading call center solution, thanks to its ability to allow call center managers to optimize budgets and support an increasingly mobile workforce. Some of the benefits virtualization brings are: cost savings, by reducing expenses associated with desktops and servers; increased flexibility, as agents can work anywhere; and enhanced productivity as phone calls, emails, chat sessions, SMS and more can be managed through a single user interface.
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